Director, Security Monitoring Response - Crisis Management

Director, Security Monitoring Response - Crisis Management page is loaded## Director, Security Monitoring Response - Crisis Management locations:
O'Fallon, Missouri time type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
June 30, 2026 (30+ days left to apply) job requisition :
R-272142
** Our Purpose
*** Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
*** Title and Summary**### Director, Security Monitoring Response - Crisis Management### Overview    Mastercard’s Corporate Security team protects the trust that underpins every transaction in our global network. Within this mission, the Global Fusion & Intelligence program leads the global network of Fusion Centers, enterprise crisis response, threat intelligence operations, and our forward-looking Threat casting mission.
The Director, Security Monitoring and Response will lead Mastercard’s global Crisis Management team, serving as a senior operational leader responsible for orchestrating the enterprise response to global crises and major incidents. This role is accountable for safeguarding our people, protecting critical assets, and ensuring the continuity of essential operations. The ideal candidate demonstrates exceptional composure and sound judgment, with the ability to lead decisively amid ambiguity and high-pressure situations.

Success in this role requires resilience, strong emotional intelligence, and the capacity to perform effectively in fast‐moving, complex environments.
While Mastercard operates a follow-the-sun model for global coverage, there will be scenarios that require support and leadership outside standard business hours, including nights, weekends, or holidays. The Principal Crisis Manager must be prepared to respond rapidly, think strategically, and maintain calm and clarity when the stakes are highest.
Responsibilities    Lead and inspire the Crisis Management team through authentic, values‐based leadership—modeling composure, decency, and accountability; fostering trust and psychological safety; and motivating teams to perform at their best during high‐stress, high‐impact situations.
Lead enterprise crisis response, serving as incident commander or senior advisor during critical events that impact Mastercard’s global operations, technology, reputation, or personnel.  Coordinate across regional teams to align situational awareness and response actions across global operations.
Oversee strategic preparedness and governance to maintain enterprise crisis management frameworks, playbooks, and regulatory compliance.
Provide timely and accurate briefings to senior executives, translating complex information into clear, actionable insights that drive enterprise decisions.
Design and lead crisis simulations and tabletop exercises with Mastercard leadership, regulators, and external partners to strengthen organizational resilience.
Capture and implement lessons learned from real incidents and exercises to enhance readiness and response maturity.
Build and sustain strong partnerships with law enforcement, government agencies, and industry partners such as FS-ISAC, INTERPOL, and Europol to ensure unified crisis coordination and shared situational awareness.
Develop and report key performance metrics that measure enterprise readiness and demonstrate continuous improvement in resilience capabilities.
Mentor and guide regional crisis managers and analysts, promoting collaboration, accountability, and a culture of excellence across the global crisis management community.
Qualifications    Extensive experience in crisis management, intelligence, emergency management, or related operational leadership within a global or highly regulated organization.
Proven success leading enterprise or…