Principal Product Manager – Technical

Title And Summary

Principal Product Manager – Technical

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.

Mastercard is seeking a Principal Product Manager – Technical to join the Service Operations Tools (SOT) Adoption team. This role will help drive the adoption of strategic initiatives that strengthen incident, problem, and change management through targeted enhancements to reporting, data insights, tools, processes, and governance.

The Principal Product Manager – Technical leads requirements definition, implementation strategy, governance, and communications to improve operations, promote effective process and tool adoption, and enable lasting operational change. The role shapes solution recommendations, highlights new capabilities, and delivers clear, consistent messaging that supports stakeholder visibility, strategic alignment, and measurable outcomes.

• Cross‑Functional Partnership & Alignment:
  Partner with engineering, data insights and reporting, ITSM, risk, security, operations, and Product Owners to translate operational, regulatory, and technology inputs into aligned, scalable adoption of platform capabilities and roadmaps.
• Delivery & Execution:
  Own end‑to‑end feature delivery—from design through launch and post‑release performance—while proactively identifying risks, resolving gaps, and driving issues to closure.
• Adoption & Change Management:
  Lead adoption of operational processes and tool capabilities across the organization, ensuring measurable impact and continuous feedback loops.
• Communication & Stakeholder Influence:
  Develop and execute strategic push‑and‑pull‑based communication to drive awareness, engagement, and visibility across operating committees, cabinet forums, and senior leadership venues.
• Metrics, Insights & Performance Management:
  Establish and govern metrics to monitor adoption, outcomes, performance, and operational health, providing regular executive visibility into trends, risks, and progress.
• Analysis & Executive Decision Support:
  Lead targeted, data driven analysis of complex or ambiguous problems, coordinating cross‑disciplinary efforts to evaluate options, assess tradeoffs, and deliver clear recommendations for executive decision making.

• 10+ years of product management and program leadership experience across technical domains, including partnering with product owners to shape multi‑product strategy and execution.
• Experience driving organizational change and influencing behavioral adoption across large operational teams.
• Proven success delivering complex, enterprise‑scale initiatives across platforms and products in fast‑moving, matrixed environments.
• Aptitude for structured problem‑solving and deep operational analysis of product capabilities, gaps, and workflows.
• Demonstrated ability to use data and metrics to inform decisions, prioritize trade‑offs, and drive continuous improvement.
• Hands‑on experience with agile delivery methodologies (Scrum, Kanban), CI/CD, and Dev Ops operating models.
• Ability to operate with high autonomy while effectively influencing engineering, architecture, and business stakeholders.
• Strong communication and presentation skills, with a track record of influencing senior leadership, stakeholders, and engineering partners through clear, credible engagement.
• Experience with BI and analytics tools (e.g., Power BI, Domo, or similar platforms), including KPI definition and data‑driven insight development.
• (Desirable) Experience with enterprise ITSM…