Senior Product Manager - Technical

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Senior Product Manager – Technical Overview The Customer Access team is looking for a Senior Product Manager - Technical to drive the transformation of developer experience across Mastercard. This role will support the enablement of software engineers by improving documentation workflows, streamlining onboarding for internal products, and enhancing platform usability. The Specialist will collaborate across engineering, product, and technical writing teams to ensure developers can build, deploy, and operate high-quality software with speed and confidence.

Role
* Product Management–Technical (PM-T) is a technical product management role that partners closely with customers, Technical Program Managers, Software Design Engineers, and User Experience teams.
* Defines and guides products—often technical—from conception to launch by bridging the technical and business worlds.
* Breaks down requirements into features and user stories, prioritizes the backlog, and defines acceptance criteria.
* Takes a long-term view, becoming domain experts beyond the scope of a single project.
* Provides engineering teams with a well-groomed backlog of features and user stories.
* Promotes reuse of product building blocks and drives continuous innovation for internal and external customers.
* Defines how new capabilities fit within the platform ecosystem and writes/prioritizes user stories to build new components.
* Surfaces commercialization opportunities for their building blocks and proposes ideas to product development teams for further advancement.
* In this role you will:
* Advocate for customers by engaging with them to understand their use cases, pain points, workflows, priorities, and daily tools.
* Understand the customer journey and user experience to help them efficiently develop, deploy, and scale applications across multiple platforms.
* Collaborate closely with engineering teams to deliver platform capabilities that meet internal and external customer needs.
* Identify and track key product metrics—usage, quality, satisfaction—to inform product All About You The ideal candidate for this position should:
* Bachelor’s degree in Information Technology, Computer Science, or Management Information Systems or equivalent combination of relevant experience and education.
* Must possess excellent verbal and written communication skills
* Strong understanding of software methodologies (i.e. functionality & limitations)
* Requires little supervision
* Developed leadership skills
* High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment.
* High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities.
* Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills.
* Ability to train/guide more junior resources. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

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