VP, Retention & Lead Strategy Manager

Retention & Lead Strategy Manager

Consumer Sales Support

Consumer Sales

Full time

Ofallon Missouri United States

$96,400.00 - $

Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off packages (vacation, sick leave, and holidays). For additional information, visit

• Drive sales behavior to ensure customer satisfaction and develop/enhance processes to ensure quality of delivery for products and services
• Lead discussions, analysis, adaption, and implementation of sales initiatives
• Monitor platforms to ensure adherence to compliance for security and regulatory requirements as well as improve liability position, risk control, and security
• Assist sales function with product improvements, sales and advice tools, and development programs
• Drive success of sales practices
• Reconfigure branch/sales processes to enable remote engagement with customers
• Work with vendors and internal teams to achieve full integration of hardware, software, and services
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

• 6-10 years of relevant experience
• Experience in sales support function, program management, and Salesforce programs required
• Experience in Retail Banking, Financial Services, or Wealth Management industry preferred
• Experience in Project Management, Project Management Office, or practices at a regional level in a financial institution preferred
• Working knowledge of project management methodologies, tools, and techniques
• Proficient computer skills with a focus on Microsoft Office applications (excel proficiency strongly preferred), SharePoint, Gantt charts, and Visio
• Consistently demonstrates clear and concise written and verbal communication as well as demonstrated presentation skills

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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