One Stop - Shift Leader

Shift Leader – One Stop (Tesco subsidiary)

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast‑paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands‑on approach. With your guidance, your store will always remain a safe place to work and shop.

• Coordinate the team to deliver the easiest shopping trip in the community.
• Open and close the store, complete duty cover, ensuring all decisions are right for customers, colleagues and safety.
• Serve as the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.
• Support the Store Manager to co‑ordinate seasonal, community and charity events, creating an inclusive atmosphere.
• Ensure the store is always clean, tidy and well presented.
• Prioritise the replenishment of products that matter most to customers.
• Ensure point‑of‑sale and shelf‑edge labels reflect best practice.
• Take immediate action for any overcharges and prevent re‑occurrence.
• Proactively manage queues to deliver a great shopping trip.
• Coordinate colleagues, ensuring they deliver daily priorities and have breaks at the right times to fit trade patterns.
• Be knowledgeable about the store and coordinate others to deliver practical actions for improvement.
• Maintain company health and safety routines, ensuring colleagues do the same.
• Deliver communication to the team, keeping them well informed.
• Look for ways to simplify operations and share ideas versos the Store Manager.
• Always put the customer first and consider them in every decision.
• Be readily available to resolve customer queries, leaving them with a smile.
• Adjust the level of service to meet each customer’s needs.
• Recognise and celebrate colleagues giving great service.
• Understand obstacles to great service and help remove them.
• Resolve colleagues’ queries in the absence of the Store Manager or escalated appropriately.
• Ensure the store is staffed appropriately, reacting to short‑term absences/sickness by finding cover for shifts.
• Act as a recognisable keyholder, attend alarm call‑outsescalling necessary to ensure safety and security.
• Monitor and act on internal communications, ensuring timely action and keeping colleagues informed.
• Coordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues.
• Balance time across service and replenishment areas.
• Support the Store Manager in managing absence within the store, conducting return‑to‑work interviews for CSA colleagues and reporting triggers in line with the One Stop absence policy.
• Build meaningful relationships with Area Manager and People Partner, having the knowledge, ability and confidence to raise relevant issues in a timely manner.
• When the store has a Post Office Local, manage day‑to‑day Post Office operations and pass the required background checks.

• Communication skills.
• Customer focus.
• Problem‑solving.
• Teamwork.
• Attention to detail.
• Adaptability.
• Technical skills.
• Time management.

One Stop is committed to making commission life easier for customers with a strong local presence. As part of the Tesco Group, we combine the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both customers and colleagues and we’re always looking for enthusiastic individuals to join our growing team!

We welcome flexible working. Discuss this throughout your application and we’ll see how we can support اكثر.

Explore the full list of colleague benefits on our Careers page.

We’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through partnerships with Fare Share and Olio
.

Everyone is welcome. We celebrate diversity and are a Disability Confident Leader (Level
3), offering reasonable adjustments throughout recruitment.

• Mid‑Senior level

• Temporary

• Management and Manufacturing

• Retail