Corporate Affairs Coordinator

Are you looking for a versatile role…

Have you got an approachable and positive attitude that enables you to work collaboratively and effectively with others?

Do you thrive in a fast-paced environment, balancing work priorities to deliver quality and precision in your work?

Can you forge professional relationships through dynamic communication, to ensure customer satisfaction and confidence?

We have a unique opportunity to join our Corporate Affairs team in a role that promises a diverse and insightful workload, supporting colleagues, stakeholders and customers with a range of enquiries and tasks. You will be joining the Vehicle Certification Agency at a pinnacle time, as we continue to expand our presence and expertise in the automotive industry, focusing on ensuring a safer, cleaner future through excellence.

Here’s Dawn Crooks, Senior Corporate Affairs Manager, to tell you more about the team and Agency. For further information on the role and how to apply, please refer to our candidate pack and role profile.

Our work is focused on improving vehicle safety and environmental protection by providing robust testing and certification to national and internationally recognised standards. We are a part of the Department of Transport as the designated UK Vehicle Type Approval Authority. With more than 40 years’ experience, we have become one of the largest and well-respected approval bodies around. This position has been built on a reputation for technical expertise and quality, which is at the heart of everything we do, and what you could be a part of.

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

This role offers a versatile stream of work that will enable you a great insight into all facets of the VCA. You will be a fundamental part of the Corporate Affairs team and the wider Agency, assisting the work we do to ensure vehicles meet the required environmental and safety standards; directly impacting the lives of millions.

Daily responsibilities will see you collaborating closely with colleagues, stakeholders and customers, addressing general enquiries from manufacturers and the public seeking to understand aspects of the services provided by the VCA. You will also be involved in supporting assurance the Agency is compliant with Freedom of Information (FOI), Environmental Information Regulations and Data Protection.

A positive attitude and the ability to adapt in a fast-paced environment, where you can confidently manage conflicting priorities while offering a friendly and approachable manner, will allow you to thrive in this role and enjoy the benefits of helping those who need it.

• Provide support to the Corporate Affairs Manager to log, track and process requests for information made under Freedom of Information, Environmental Information Regulations and Data Protection legislation
• Manage responses to general enquiries that come into the organisation. Ensure that they are either answered or directed to the appropriate subject matter expert in a timely way. Monitor and track enquiries to ensure that responses are provided within agreed time limits and to appropriate quality standards. Maintain appropriate records, case logs, and provide guidance to subject matter experts as required
• Respond to telephone enquiries that are not picked up through the automated phone system. Ensure that these are either answered or forwarded to the appropriate person. Monitor enquiries to ensure a timely response
• Support reception duties on a rotational basis, ensuring that visitors and deliveries are processed efficiently and professionally
• Provide support to the organisation around customer engagement and best practice.
• Support the wider Corporate Affairs team by monitoring and tracking documents and processes owned by our…