Patient Administration Manager

Overview

An exciting opportunity has arisen to join our Endoscopy Unit as a Patient Administration Manager, leading the booking and administration team to ensure patients receive timely, well-coordinated care. This role is central to the effective management of endoscopy patient pathways, supporting cancer, surveillance and routine activity, and driving improvements in booking processes, waiting list accuracy, and day-to-day operational performance within a busy clinical service.

• Provide an efficient and effective patient administration service within the Endoscopy Unit's Booking/Admin team, to support the Trust’s ambition to deliver high quality well-coordinated care for patients and service users and to support admin, consultants, and clinical teams to function effectively.
• Actively manage and standardise administrative processes associated with patient pathways in line with JAG and national guidance and organisational standard operating procedures to ensure effective patient access and waiting list management for the unit.
• Effectively track complex patients’ progress through multiple pathways to ensure good clinical outcomes and a positive patient experience, including cancer targets, 18 weeks, etc., at group level (i.e. planning, tracking, negotiating). Escalate and resolve blocks in patient flow and capacity issues with the potential to cause delay to the operational managers as appropriate.

• Lead the booking and administration team to ensure timely, well-coordinated care for endoscopy patients and support clinical teams.
• Work closely with clinicians and senior leaders to improve processes and embed administrative best practice.

• Make a real difference to patient care – Endoscopy plays a critical role in early cancer diagnosis and long-term surveillance. This role gives you direct influence over how patients access care and move through their pathway.
• Be trusted to lead and improve – Have ownership of the booking function, with the opportunity to shape processes, improve ways of working, and embed good administrative practice.
• Work closely with clinicians and senior leaders – The role offers strong exposure to clinical and operational leadership, providing valuable experience for those looking to progress in service management.
• Join a specialist, fast-paced service – Endoscopy is a dynamic environment where no two days are the same. You’ll be part of a team that values collaboration, problem-solving and continuous improvements.

- Experience in patient administration and booking management within a clinical setting (preferred).

Hours:

37.5 hours per week

Term:
Fixed term – 12 months

Salary: £31,049 - £37,796 per annum

Closing Date: 2 February 2026

Interview Date: TBC

Benefits:
On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in-house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Note:

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

We welcome applications from the Armed Forces Community – get in touch to find out more. #Join Team Eliot

For further details / informal visits contact:
Natalie Coleman, Unit Manager, ,