Corporate Affairs Coordinator

Overview

Are you looking for a versatile role where your contribution will be of great value to the impact of our Agency's work? This role offers a versatile stream of work that will enable you a great insight into all facets of the VCA. You will be a fundamental part of the Corporate Affairs team and the wider Agency, assisting the work we do to ensure vehicles meet the required environmental and safety standards;

directly impacting the lives of millions. Daily responsibilities will see you collaborating closely with colleagues, stakeholders and customers, addressing general enquiries from manufacturers and the public seeking to understand aspects of the services provided by the VCA. You will also be involved in supporting assurance the Agency is compliant with Freedom of Information (FOI), Environmental Information Regulations and Data Protection.

A positive attitude and the ability to adapt in a fast-paced environment, where you can confidently manage conflicting priorities while offering a friendly and approachable manner, will allow you to thrive in this role and enjoy the benefits of helping those who need it. We are passionate about supporting colleagues both mentally and physically; by offering a range of benefits and policies to ensure you can achieve a work-life balance.

You will be a valued member of an organisation who cares about you, by giving the support you need to reach your full potential. Your main duties will include but will not be limited to:

• Provide support to the Corporate Affairs Manager to log, track and process requests for information made under Freedom of Information, Environmental Information Regulations and Data Protection legislation
• Manage responses to general enquiries that come into the organisation. Ensure that they are either answered or directed to the appropriate subject matter expert in a timely way. Monitor and track enquiries to ensure that responses are provided within agreed time limits and to appropriate quality standards. Maintain appropriate records, case logs, and provide guidance to subject matter experts as required
• Respond to telephone enquiries that are not picked up through the automated phone system. Ensure that these are either answered or forwarded to the appropriate person. Monitor enquiries to ensure a timely response
• Support reception duties on a rotational basis, ensuring that visitors and deliveries are processed efficiently and professionally
• Provide support to the organisation around customer engagement and best practice.
• Support the wider Corporate Affairs team by monitoring and tracking documents and processes owned by our department to ensure they remain current and up to date. Setting up reminders and liaising directly with document owners to ensure compliance with VCA's document management and retention policies.
• Organise, track, and monitor purchase orders for Corporate Affairs
• Provide support to the Corporate Affairs Manager in managing the annual Customer Survey
• Management of the provision of uniform, business cards, office supplies, and printing materials
• Provide support for other ad-hoc duties within the wider Corporate Affairs team as required

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

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Our work is focused on improving vehicle safety and environmental protection by providing robust testing and certification to national and internationally recognised standards. We are a part of the Department of Transport as the designated UK Vehicle Type Approval Authority. With more than 40 years' experience, we have become one of the largest and well-respected approval bodies around. This position has been built on a reputation for technical expertise and quality, which is at the heart of everything we do, and what you could be a part of.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
• Flexible working options where we encourage a great work-life balance.

Find out more about what it's like working at Vehicle Certification Agency - Department for Transport Careers