Assistant Manager

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

PHOENIX Retail, LLC operates over 400 retail and outlet stores in the United States and Puerto Rico, the  online store, and the Express mobile app. Express aims to create confidence and inspiring self-expression through modern, effortless style for various occasions.

Twelve Oaks

• Assists the Store Manager in supervising store operations, recruiting, management, training, and sales functions.
• Maintains a positive work environment built on teamwork and a “one team” mentality.
• Coaches, teaches, and trains Sales Associates for effective job performance.
• Partner with the Store Manager to identify high-performing Sales Associates to assist in their growth.
• May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager.
• Supports the Store Manager's analysis of the business and executes clear action plans that optimize results.
• Assists in overseeing all aspects of daily store operations.
• Ensures sales floor coverage meets customer expectations.
• Oversees merchandise flow, including shipment, replenishment, and omnichannel operations.
• Maintains adherence to Company Policies and ensures the safety of associates and customers.
• Manages the execution of the store strategy to achieve performance goals.
• Optimizes sales and operations opportunities by leading associates to consistently execute merchandising strategies, operations, loyalty programs, and other company initiatives.
• Supports a store environment focused on consistently delivering a great in-store experience.
• Leads by example in creating a culture of proactive customer engagement to exceed customers’ expectations.
• Greet and assist all customers in a friendly manner, share information on product, promotions, and loyalty programs.
• Resolves any customer complaints, determines the source of issues, and takes initiative to identify and resolve them.
• Acts as the customer experience leader; accountable for results of the customer experience and creates action plans to improve performance.
• Creates a positive in-store experience through visual standards.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  1-3 years of relevant job experience.
• Proficient in use of technology (iPad, registers).
• Demonstrates strong customer service skills.
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Proven ability to drive sales results.
• Strong communication skills.
• Minimum of two years relevant experience.
• Prior sales management experience.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Part‑time associates may receive paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with Company match.
• Part‑time associates are also eligible for an Express merchandise discount, participation in the Learn & Earn incentive program, and voluntary benefits through You Decide.

If you would like to know more about the California Consumer Privacy Act .

PHOENIX is an equal opportunity employer and does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States and provides reasonable accommodation to individuals with disabilities.

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third parties for hires made.