Manager Highway Product Support

This position is responsible for the staffing, direction, planning, sales, profitability, market share and customer satisfaction of the On-Highway Truck (OHT) business in Indiana and Michigan. This includes Caterpillar, RIG
360 and OHT aftermarket responsibilities. This position leads the development of new business opportunities to profitably grow the OHT business through parts and service.

• Contributes to the vision, strategies and priorities for the OHT business that result in improved growth, profitability and market share. Creates and achieves annual business plans (budget, objectives and action plans and inventory) and assures plans are fully executed.
• Takes ownership of the OHT product line profit and loss statement.
• Directly manages, develops, recruits and trains the OHT sales team; including, PSSR’s, TEPS Managers and Aftermarket Product Manager.
• Provides guidance and recommendations for all aspects of On Highway business to Operations and Executive Management.
• Fosters talent development as coach, mentor and developer of people. Manager demonstrates the importance of building and developing the organization through strengthening of the team depth. Delivers timely, constructive feedback resulting in optimum results.
• Meets or exceeds business objectives; achieving profitability with a high level of both customer and employee satisfaction.
• Grows OHT revenues and profit inclusive of all aspects of the On-Highway business, CAT legacy, RIG 360 and aftermarket opportunities.
• Develops relationships with key accounts in support of On-Highway Truck division.
• Fosters relationships, goal setting, and strategies with Caterpillar and other OEM partners.
• Advises MFC parts group on inventory and stocking CAT and HDA parts.
• Ensures and facilitates communication and very strong collaboration within the OHT team and with the branches and operations leaders that support the truck business.
• Maintains an excellent relationship with the companies that we represent and other MFC divisions.
• Initiates and supports analyses, business case development, and launch of new offerings or services complementary to or directly within the OHT space.
• Other related duties and projects as assigned.

• Leads PSSRS, TEPS managers and other on-highway personnel

• Bachelor’s degree in business, marketing or related field or the equivalent in direct industry experience.
• 10+ years of sales or operations experience. Overall responsibility for profit and loss in a role that has sales and marketing responsibility. Experience in an on highway product (trucks, buses, cars, specialty vehicles, etc.) is required.
• 5+ years of Sales Management experience with demonstrated results in improving a sales team’s skills in prospecting, calling at a higher level in an organization, bonding and rapport, needs analysis, overcoming objections, financial justification, closing, and follow up. Understands the difference between a vendor and a consultant. Possesses the raw sales skills to be successful in a high volume low margin business.

• Excellent communication skills, including verbal, written and listening skills
• Strong organizational skills
• Strong multitasking abilities, detail-oriented and self-motivated
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, and people at all levels inside and outside the organization
• Proficient computer and data entry skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MFC systems
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
• Strong customer service skills and thorough understanding of Price, Quality, and Turnaround
• Ability to develop and maintain product knowledge of Caterpillar
• Ability to manage multiple situations and priorities simultaneously, guiding each situation from beginning to end for the desired positive outcome
• Ability to…