Sr Director of Field Communications & Workforce Management

Overview

Join a strong community where all we do is care for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:

• You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more.
• You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off.
• You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.
• You want recognition. We provide a positive, fun workplace where employees are appreciated.

• Lead Field Communication Strategy:
  Define and execute the overall strategy for field communications in partnership with the VP of Operations; ensure messaging aligns with organizational priorities and brand standards.
• Approve and Oversee Communication Deliverables:
  Review and approve all field communications and the monthly Field Playbook; maintain quality, clarity, and timeliness of content.
• Serve as Business Owner for Workforce Management (WFM) Implementation:
  Drive WFM project from initial development through deployment; oversee ongoing training, adoption, and system enhancements.
• Partner Across the Organization:
  Collaborate with SC and field leadership to align strategies and initiatives; facilitate cross-functional communication and decision-making.
• Lead and Organize Cross-Functional Meetings:
  Prepare agendas, materials, and presentations for key meetings; ensure follow-up actions are documented and executed.
• Manage and Develop Direct Reports:
  Provide coaching, feedback, and performance management; foster a culture of collaboration and accountability.
• Monitor and Improve Communication Effectiveness:
  Analyze feedback and engagement metrics to optimize communication strategies; implement improvements based on insights and best practices.
• Ensure Compliance and Consistency:
  Maintain adherence to organizational standards and policies in all communications; establish and enforce templates and guidelines.
• Oversee Content Calendar and Delivery Timelines:
  Manage scheduling for communication deliverables and WFM milestones; coordinate timing with business priorities and field needs.
• Provide Executive-Level Reporting and Insights:
  Prepare summaries and updates for senior leadership on communication and WFM progress; recommend strategic adjustments based on data and trends.

• Yes, 1 Direct Report

• Bachelor’s Degree preferred
• Minimum 10-12 years’ experience in directly overseeing field communications and working with a Workforce Management solution (preferred UKG).
• Willingness to travel to our Corporate Office in Novi, MI a minimum of 1 time per month.

• Excellent customer service skills with both internal and external customers.
• Capable of working with frequent interruptions and changing priorities.
• Effective communication skills, written, verbal and interpersonal.
• Proficient time management, organizational skills and ability to meet established deadlines.

• Compensation based on position, education and experience. Bi-weekly paid.
• Base salary range: $180-200k /yr
• This position is eligible for our Support Central bonus program which is based on annual achievement of company performance.

• Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-Time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.
• Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of…