Medical Assistant​/Clinical Service Specialist Novi, MI

Overview

VIVO Infusion, LLC Medical Assistant/Clinical Service Specialist – Novi, MI

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team at Novi, MI. In this position, you will play a crucial role in our clinical operations by providing essential support to our medical team, patients, and the infusion center. As a Medical Assistant, you will be responsible for welcoming patients, assisting medical staff, and delivering safe, compassionate care in accordance with all external and internal guidelines and regulations.

We are looking for a Medical Assistant with prior administrative experience, strong initiative, and the ability to work independently. This location will require working on some days when no patients are scheduled, working alone to support administrative functions, and intake medical deliveries as needed.

• Pay Range: $20-$24 per hour
• Bonus Plan Target: 5% Annually (Based on performance)
• Private Equity for the Greater Good - Company-wide Employee Ownership Program

• Medical, Dental, Vision
• HSA with Employer Contribution
• Touchcare - Insurance Concierge Service
• 401K with Match up to 4%
• PTO:
  Accrual 3+ weeks
• PTO Buy-back, PTO Rollover, and PTO Donation Program
• Wellness Reimbursement Program - $360 Annually
• Employee Referral Bonus - Uncapped Bonus Potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)

• Employment Type:
  
  Full-Time
• Schedule:
  
  Monday-Friday | 8:30am - 5:00pm
• FLSA Status:
  Non-Exempt
• Location:
  
  539475 Lewis Dr Suite 140 Novi, MI 48377
• Reports to:
  
  Clinical Operations Manager

• Perform a variety of patient care activities in accordance with standards of practice
• Room clinic patients in person or virtually and update patient chart with required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of care
• Provide administrative and front-end support: greet patients, assist with scheduling, manage phone calls, and process payments
• Oversee and ensure efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed
• Assist Patient Services team to obtain prior authorizations for prescribed treatments and documents
• Triage patient phone calls and messages and document them appropriately
• Order and manage supplies under the direction of the manager
• Disinfect and stock exam rooms
• Assist in obtaining records required for the patient’s chart
• Demonstrate effective communication skills and report patient issues as needed throughout the treatment day
• Follow company policies and CDC guidelines for infection control

• Assist with proper handling and storage of hazardous materials
• Maintain confidentiality of all company and patient records and adhere to HIPAA
• Communicate schedule changes to the team and assist with rescheduling patients
• Manage incoming mail and deliveries

• High school graduate or equivalent
• Medical Assistant Certification or Registration
• CPR/BLS
• 6 months of clinical experience
• 1 year in an administrative or customer service role (preferred)
• Phlebotomy and lab processing skills (preferred)
• Self-motivated with the ability to work independently
• Outstanding communication and interpersonal skills
• Computer skills for electronic recordkeeping
• Ability to read and interpret safety rules, operating and maintenance instructions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting. Vivo Infusion is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you. Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients.

These treatments are delivered by a skilled clinical nursing staff and monitored by board-certified advanced practitioners. Vivo Infusion has received The Gold Seal of Approval from The Joint Commission.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee is regularly exposed to work near moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The noise level is usually moderate. Specific vision abilities required include close vision, color…