Manager, Detroit Water Site Support

Emerson is searching for a Manager, Detroit Water Site Support for our Power & Water Solutions team in Novi, MI
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If you are currently searching for an opportunity to grow your career, this role offers the chance to lead a talented team while strengthening customer partnerships across local water and wastewater treatment sites. You will guide day to day engineering support activities, champion customer satisfaction, and help drive operational excellence.

Power & Water Solutions is an industry-leading controls automation company that focuses on providing applications in the renewable (solar, hydro, wind), fossil (natural gas and coal) power generation, and water treatment plants sectors. We focus on upgrading existing plant control systems with industry-leading automation controls and instrumentation to promote the sustainability and longevity of our North American power grid and wastewater infrastructure.

Join us!

• Provide on site leadership in the Novi, MI office, supporting daily operational needs.
• Oversee work assignments and development of a team of local site engineers.
• Deliver high quality customer support including system troubleshooting, field services, system startups, upgrades, and small project execution.
• Build and maintain strong customer relationships to promote satisfaction and long term business growth.
• Develop training and growth plans to ensure team members are technically and professionally prepared to meet customer needs.
• Collaborate closely with the Manager of Detroit Water Projects to forecast and staff site support aligned with project schedules.
• Support estimating efforts and resource planning for future customer support needs.
• Lead effective solutions to customer challenges that strengthen Emerson’s position within the water and wastewater treatment industry.
• Partner with customers to collaboratively resolve technical, contractual, and warranty matters while balancing business goals and service excellence.

You build strong relationships by seeking to understand customer needs and responding with solutions that create lasting value. You communicate with clarity and intention, ensuring information is shared in a way that supports alignment and informed decision making. You remain steady and adaptable when faced with uncertainty, taking thoughtful action even when all details are not yet known. You navigate different perspectives with empathy and professionalism, creating positive interactions that support collaboration.

You speak up with honesty and respect, addressing challenges directly while maintaining trust and reinforcing a culture of accountability.

• Bachelor’s degree in engineering, technical discipline, or equivalent.
• A minimum of 8 years’ experience in field service, project management or similar.
• Willingness and ability to travel up to 25% of the time, domestically.
• Legal authorization to work in the United States without sponsorship now or in the future. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

• Demonstrated experience in project management and people leadership
• Control systems experience, Ovation strongly preferred
• Previous experience in systems integration
• Experience in the Water/Wastewater Treatment Industry
• PE, PMP, or related professional certifications.

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.

We believe diverse teams working together are key…