Field Service Technician; Electrical - Novi, MI

Position: Field Service Technician (Electrical) - Novi, MI

Job Description

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

IPG Photonics is seeking a highly motivated and experienced individual to fill a critical role in the delivery of professional field service for IPG products and customers.

IPG Photonics is a global leader and innovator of fiber laser technology. Our fiber laser technology is a significant enabler for our customers to revolutionize and disrupt a range of industries, including materials processing, high‑tech electronics, advanced battery technology, automotive, aerospace, medical, and defense. The IPG Laser Systems group empowers its customers with powerful, reliable, and energy‑efficient solutions.

Responsibilities

• Perform on‑site installation, training, preventive maintenance, repairs, and upgrades of complex laser sources and optical systems.
• Supported by the IPG factory technical support team and product engineers, you will troubleshoot and diagnose product issues directly with customers.
• Provide remote service and visual support as required to ensure optimal product performance.
• Advise management on customer satisfaction, product quality/reliability, and potential product improvement ideas.
• Support sales‑related activities and customer communication as needed.

Requirements

Education and Experience

• Associate’s degree, technical certificate/degree, or technical equivalent.
• 3-5 years laser, photonics or other sophisticated capital equipment field service experience.

Skills

• Problem‑solving skills related to electronic/electrical, mechanical, and/or photonics products.
• Technical reading, writing, and schematics comprehension experience.
• Exceptional customer service skills.
• Command of the verbal and written English language.
• Computer literate education and experience with Microsoft products, Oracle, Salesforce.
• A highly functional individual both independently and within a team environment.

Travel

• Up to 80% travel may be needed depending upon customer needs.
• Valid driver’s license required.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to work on a ladder safely.

Benefits

As an employee, your benefits may include:

• Paid vacation and sick time.
• 12 paid holidays each year.
• Medical, dental, and vision insurance plans with options for HSA/FSA.
• Paid basic life and AD&D insurance.
• Short‑term and long‑term disability insurance.
• Tax‑free expense accounts for health, dental, and dependent care.
• 401(k) plan with matching.
• Employee Stock Purchase Plan (ESPP).
• Tuition reimbursement program.
• Employee Assistance Program (EAP).
• Annual discretionary bonus eligibility.
• Adoption assistance.
• Pet insurance.

Payment and Compensation

• Pay range applicable to the primary location; additional rewards may include an annual discretionary bonus or sales bonus, as applicable.
• Equity awards as applicable.

Benefits Provided (US Employees)

• Paid vacation time accrued based on years of service.
• Paid sick time.
• 12 paid holidays each calendar year.

Additional Benefits Offered

• Medical, dental, and vision insurance plans with options for HSA/FSA.
• Dependent care FSA.
• Paid basic life and AD&D insurance.
• Short‑term and long‑term disability insurance.
• 401(k) plan with company matching.
• Employee Stock Purchase Plan (ESPP).
• Tuition reimbursement program.
• Employee Assistance Program (EAP).
• Adoption assistance.
• Pet insurance.
• Parental bonding leave.
• Bright Horizons backup care.
• Bright Horizons college coach.

Final date to receive applications

This job posting will remain active until a candidate is identified and/or the company rescinds the job posting.

For full consideration, please click on the link to apply.

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