Quality Assurance Officer Offi

- 1-year contract (renewable)

- $3,000 – $3,500 (depends on relevant work experience and certifications). + 1 month Contract Performance Bonus

- Mon – Fri, 9am – 6.30pm

- Novena

• Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
• Review 15 of closed sales calls per day for General Insurance Team.
• Backup for Auto Insurance for Call Review purposes.
• Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
• Prepare, track and send Quality Assurance related reports to UOB management and team. (NMD, Service Quality Monthly, Penalty Points Table)
• Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
• Weekly meeting with management to discuss on discrepancies and solutions for further improvements.
• Other ad-hoc duties as assigned by supervisor

• 1 Year Contract (Renewable subjected to performance)

• Novena

• $3,000 –$3,500 (depends on relevant work experience and certifications) + 1 month Contract Performance Bonus

• Mon– Fri, 9am – 6.30pm

• Good to have BCP and PGI Certificates.
• Preferably have quality assurance experience and insurance products knowledge.
• Candidate must be able to evaluate and provide feedback on English and Mandarin calls and scripts.
• Meticulous and responsible team player.
• Proficient in Microsoft Office.
• Able to multi-task.
• Fast Learner and willing to learn on multiple Insurance Products.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

(Reg No:

R)

Please ensure that applications sent through email are no bigger than 1

Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number:
97C4832
)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

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