ENTRY Order Management Executive

Responsibilities

Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers' requests in a timely manner.

Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.

Assist the sales team by following up with quotes, ensuring the pricing is set up, processing orders, and managing customer accounts to ensure a seamless sale process.

Liaise with the demand planning team to get updated customer forecasts and follow up with customers to book and work with sales to update the forecast whenever needed.

Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.

Responsible for full lifecycle of orders
, which includes handling customer expends, requests, complaints, escalation, special or unique demand requirements, and following up on all issues.

Order management to determine the status of sales orders, delivery schedules, verify product pricing, coordinate schedule changes, and maintain records of sales order acknowledgements.

Collaborate with the planning team on escalations, pull in orders and other issues to maximize shipment.

Co-ordinating Returns Merchandise Authorizations (RMAs), working with customers, Quality team, Sales, and logistics.

Work with the finance team on credit hold issues, follow up with payment, released orders, and other related issues.

Co‑ordinate shipment with the logistics team and handle any shipment related issues.

Follow up with product marketing and quality teams on any reported issues.

Responsible for additional duties, any other tasks as delegated by superiors and projects as assigned. Also, work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.).

• Self‑Motivated:
  Ability to work independently and manage multiple tasks effectively to meet deadlines and requirements in a fast‑paced environment. Strong desire to learn, grow and contribute to the success of the team.
• Detail‑Oriented:
  Strong attention to detail to ensure accuracy in customer records and sales processes and highly organized.
• Problem‑Solving
  
  Skills:
  
  Ability to identify issues and provide effective solutions to enhance customer satisfaction and sales efficiency.
• Strong communication and interpersonal skills, and the ability to work collaboratively in a team environment are essential.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Being familiar with Oracle is a plus as tasks require order entry using Oracle. Proficiency in CRM software and other related systems.
• Customer service‑oriented ability, able to work well in a team and be a good team player.
• Able to work from 7am to 4pm if needed.

Work from 7am to 4pm if needed.