Club Services Attendant

GENERAL SUMMARY

The Club Service Attendant is a non‑exempt position whose primary responsibility is to ensure that golf guests are appropriately introduced to the course and facilities, and that all rounds begin in a timely manner. In addition, this position will assist in the cleanliness and upkeep of the golf cart fleet and facilities, as well as the driving range, equipment and facilities.

• Respect The Past
• Accept Responsibility
• Pay it Forward

• Keep It Real. Always.
• Think Ahead. Be An Owner.
• Stay Humble. Hustle Harder.
• One Team. One Voice.
• Be Curious. Ask Why.

• Service Forward
• Ruthlessly Consistent
• Do the Right Thing

• Provide enthusiastic and professional service to all guests
• Assist with (un) loading of golf bags out of cars and into golf carts
• Maintain and exhibit knowledge of the property, golf course and etiquette
• Inform players of the course local rules and regulations
• Inform guests of any peculiarities of the course or facilities
• Ensure that all players start in the correct order, and maintain that order and pace while on the course
• Ensure that all players tee off on time and at the correct tee
• Keep records of all rounds played, as well as cart usage
• Ensure all players have receipts that are turned in at the start of play
• Communicate with the Golf Shop and the ranger regarding the status of the tee times
• At the end of the day collect, organize and submit all records of play, including receipts and tee sheets
• Clean clubs for members and guests upon completion of round, as well as do the same for the rental equipment
• Wash and maintain golf cart fleet, including beverage cart
• Transport carts from cart shelter to the cart staging area outside of the golf shop
• Ensure cart fleet is stocked throughout the day with pencils, scorecards, tees, water, ice and sand
• Empty trash in and around the golf facilities
• Clean the shoe station of loose grass clippings
• Sweep and clean around the clubhouse and the outdoor grounds
• Understand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer service
• Communicate timely and follow up as appropriate
• Active participation in events, programs, meetings and training
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
• Schedule varies and may require weekend and holiday hours, days and evenings

• Effectively and professionally interacts and communicates with senior management, managers, other Associates, members, and guests.
• Promote harmonious relations among members, staff, and the community at large.
• Communicate timely and follow up, as appropriate.
• Active participation in required events, required programs, required meetings and required trainings.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response

• Promote the company’s safety goals and actively work towards ensuring a safe working environment.
• Ensure compliance with company policies and procedures.
• Make professional development a consistent priority.
• Ensure the TBCC mission and club brand is upheld in all aspects of club operations.

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read/understand, analyze, and interpret general training manuals, professional journals, or technical procedures; ability to effectively present information and respond to questions from children, managers, Associates, members, and the general public.

• Ability to identify problems, collect data, establish facts, and draw valid conclusions; ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.
• Knowledge of the game of golf (rules and etiquette).
• Abilit…