Retail Associate

Job Overview

Company & Opportunity – Ross Stores, Inc. is an off‑price retailer with over 2,200 stores and a strong track record of growth. We offer a fun, treasure‑hunt shopping experience and a culture that values people.

The Retail Associate ensures customers have a positive shopping experience. The Associate greets customers, treats teammates with respect, follows best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be requested to perform additional tasks in specific situations to help achieve customer service and operational goals.

• Safety is the top priority; the Associate practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Treats all customers and associates with respect and courtesy; greets all customers with eye contact and a smile.
• Assists customers in any way necessary; is register‑trained and answers customer questions politely and knowledgeably.
• Provides prompt and efficient responses to customers at all times; handles customer issues in a courteous and helpful way.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks: sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintains a professional appearance and adheres to the dress code.
• Expedites merchandise receipts and merchandises all items per company best practice.
• Understands the Loss Prevention Awareness program, Shortage Highway, and merchandise protection standards.
• Safeguards confidential information, cash, credit card information, and merchandise.
• Follows all policies for cash, check, charge card, and refund transactions; maintains accuracy when handling bankable tenders.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicates with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PC.
• Stand, walk, and move around the store for up to 100% of working time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates who work stockroom shifts: push, pull, and lift more than 20 pounds.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industry: Retail

The base pay range for this role is $17.27 - $17.77. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package. Other rewards vary by position and location.

Ross is an equal employment opportunity employer. Ross considers individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.