Store Manager - Automotive; Novato

Store Manager - Automotive (Novato) at Toscalito Tire summary:

Store Manager for a tire and automotive service location responsible for financial and operational performance, customer service, staff management, inventory control, and compliance with company policies. Role includes coaching managers, conducting evaluations and store audits, driving sales and profitability, handling escalated customer issues, and performing POS and phone duties. Requires 5+ years automotive shop management or equivalent, ability to meet sales targets, and availability to work at least five days including weekends.

Toscalito Tire & Automotive - your one-stop, on-the-spot auto service headquarters, for a complete line of quality tires and auto services. For over 45 years, we have provided the San Francisco and North Bay area with the latest products and unprecedented services for their cars. And for years, our customers have been coming back. From the latest and best in tire technology to the services required to keep your vehicle looking good and running great, Toscalito Tire & Automotive can get you out on the road quickly - and at an affordable price.

The Store Manager is responsible for the overall store performance both financial and operational of a market by establishing and maintaining guest services, overseeing and is accountable for the operation of their market by ensuring maximum sales and profitability through expense control, human resource management, and managing operating costs and shrink.

COMPENSATION: 70K to 90K SALARY + BONUS OPPORTUNITIES.

Essential Roles and Responsibilities:

• Ensures that each customer receives outstanding customer service by ensuring that management team is maintaining store standards, solid product knowledge, conducting call backs, ensures that time commitments are met, and all other components of guest service. Handles escalated customer complaints.
• Sets expectations and communicates regularly with employees on job responsibilities, goals, training, development, and overall customer service. Holds management team accountable for job responsibilities, training and goals by coaching or counseling employees toward desired behaviors. The District Manager will lead by example.
• Ensures compliance with all policies and procedures of the Company by conducting regular meetings with employees, store audits, etc.
• Conducts performance evaluations for all employees at regular intervals.
• Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement.
• Writes up customers in POS system
• Answers phone calls
• Inventory control

Qualifications:

• Five or more years of experience of sales in an auto repair shop management position or equivalent business experience in the automotive industry.
• Previous experience in managing and coaching team members to success through effective communication; business development and strategy implementation knowledge.
• Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals.
• Proven track record of consistently meeting and exceeding sales and profit goals.
• Previous experience as an Automotive Technician or similar position preferred, but not required.
• Ability to work a minimum of five days, including weekends

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation, Paid Sick Time, and 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords:

automotive store manager, tire shop management, auto service manager, retail operations, customer service, inventory control, sales and profitability, staff coaching, POS operations