Team Leader, Healthcare

Join Buckelew and play a pivotal role in making a meaningful impact on the lives of those facing mental health and substance use challenges in the North Bay. We are hiring a new Team Leader to join our Residential Support Services team, a residential program with 24/7 individualized care that includes meals, medication management, support with independent living skills, intensive case management, and social rehabilitation groups.

As the Team Leader, you will oversee daily operations, administration, team management, and clinical documentation. This role supports the implementation of programs in alignment with approved contracts and budgets while maintaining compliance with all applicable laws and regulations.

Administrative Responsibilities

• Maintain and manage data within the Electronic Health Record (EHR) systems; generate reports and ensure documentation accuracy.
• Support program management in daily facility operations including staffing and program goal alignment.
• Assist with financial oversight; monitor expenditures and ensure adherence to budget and financial controls.
• Support both clinical and administrative documentation processes.
• Review and ensure accuracy of staff timecards for processing.

Staff Management

• Assist in recruiting, onboarding, training, and supervising staff and volunteers (where applicable).
• Provide leadership through team oversight, corrective action plans, and regular performance evaluations.
• Support schedule planning and participate in the on-call rotation.
• Facilitate weekly team, individual, and all-staff meetings.
• Monitor staff productivity and adherence to agency billing standards.

Clinical Duties

• Assist in managing referrals, intakes, and discharges.
• Guide staff in developing and implementing client treatment plans using psychosocial rehabilitation practices.
• Meet monthly documentation standards and maintain timely progress notes in EHR systems.
• Deliver case management services including care coordination, treatment planning, family/provider engagement, and referral management.
• Provide crisis intervention and management as needed.
• Conduct periodic audits of client charts and ensure ongoing compliance with HIPAA, Medi-Cal, and contractual standards.
• Identify and connect clients with community resources to enhance their program experience.

Program Quality and Compliance

• Ensure services meet clinical and operational standards, including DHCS and Medi-Cal documentation guidelines.
• Maintain compliance with applicable legal, regulatory, and contractual standards, including Community Care Licensing (CCL), CARF, etc.
• Support adherence to health and safety regulations and policies.
• Participate in internal and external audits and chart reviews.

Facility and Housing

• Assist in obtaining and maintaining safe and sanitary housing according to local housing authority and fire district regulations.
• Conduct regular housing inspections and follow up on maintenance needs and vendor coordination.
• Support positive relationships with landlords, owners, and neighborhoods.
• Ensure facilities are in compliance with Medi-Cal, DHCS, and CCL standards.

Education And Experience

• Must meet Medi-Cal criteria for Mental Health Rehabilitation Specialist:
• Associate degree with 6+ years’ experience in mental health as a specialist in physical restoration, social adjustment, or vocational adjustment;
• OR Bachelor’s degree with 4+ years’ experience in those fields,
• OR Master’s degree with 2+ years’ related experience.
• Experience working with individuals with severe and persistent mental illness and/or substance use preferred.
• Minimum one year of supervisory experience, ideally in a behavioral health setting.
• Understanding of family and group dynamics is required.
• For roles in CCL-licensed facilities: successful completion of a 40-hour Adult Residential Facility Initial Certification within 12 months of hire and maintenance of certification thereafter.

Professional Skills

• Fluent in English; bilingual in Spanish preferred
• Ability to work independently and manage multiple tasks with professionalism and good judgment.
• Demonstrated interest in working with individuals with behavioral health disabilities.
• Competence in Microsoft Office (Word, Excel, Outlook) at an intermediate level.
• Skilled in database management and navigating multiple EHR systems.
• Strong oral and written communication skills.
• Positive team player with strong interpersonal abilities.
• Valid California driver’s license, insurable driving record, and a personal vehicle with current insurance required.

Physical Requirements

• Intermittent
  
  Activities:
  
  Stretching, bending, kneeling, squatting, twisting, reaching, pushing, pulling, grasping, lifting up to 30 lbs.
• Extended
  
  Activities:
  
  Driving, standing, sitting, typing, writing.

We are an Equal Opportunity Employer committed to creating a workplace that celebrates diversity, promotes equality, and fosters inclusion. We encourage applications from individuals of all backgrounds, experiences, and perspectives.