Fraud Lead

Bank of Marin, voted by our employees as one of the "Best Places to Work" in the North Bay Business Journal, is looking for a Fraud Officer to join our Compliance team at either our corporate office in Novato or our Rancho Cordova office.

The Fraud Lead serves a dual role as both a senior-level investigator and a team leader within the fraud surveillance function. This position reports to the Compliance Manager and is responsible for: (1) conducting complex alert triage, case investigations, and drafting Suspicious Activity Reports (SARs), and (2) supporting the oversight through leadership of operational excellence and process improvement initiatives, mentoring and providing alert/case/SAR guidance and review, and acting as a key escalation point for the team of analysts.

The ideal candidate will demonstrate strong investigative skills, regulatory knowledge, and leadership acumen, and will serve as a key escalation point and mentor to associates on the Fraud Monitoring team.

• Oversees the preparation of the annual Fraud Report, including the  Prevention and Elder/Dependent Financial Exploitation program for the Board of Directors.
• Oversees the execution of the annual Fraud Risk Assessment and the proposed updates to the Bank’s Fraud Program Policy for the Compliance Managers review and Board approval
• Conduct end-to-end investigations of fraud alerts, including transaction analysis, customer profiling, and documentation of findings.
• Draft and file high-quality SARs in accordance with regulatory requirements and internal standards.
• Perform reviews of alert dispositions, case documentation, and SAR narratives prepared by other staff.
• Serve as an escalation point for complex or high-risk alerts and investigations.
• Assist the Manager in overseeing daily workflow, ensuring timely and accurate completion of fraud monitoring tasks.
• Support the training and onboarding of new team members and provide ongoing coaching and guidance to staff.
• Identify process inefficiencies and recommend or implement improvements to enhance fraud detection and operational effectiveness.
• Collaborate with internal stakeholders (e.g., Quality Control, Analytics, Compliance, Legal, Operations, Technology) and external partners (e.g., financial institutions, law enforcement) as needed.
• Assist in the preparation of internal reports, metrics, and regulatory responses related to fraud monitoring activities.
• Maintain up-to-date knowledge of fraud typologies, regulatory changes, and industry best practices.
• Support the administration of fraud-related 314(b) requests, business-facing inquiries, and internal information gathering.
• Uphold a high standard of confidentiality, integrity, and professionalism in all aspects of work.
• Monitor team performance metrics and ensure adherence to service level agreements (SLAs) and quality standards, as needed.
• Stay informed on emerging fraud trends, regulatory changes, and industry best practices.
• Delegate effectively and assign work to associates to ensure deliverable requirements and timelines are met.
• Assist in the administration of incoming/outgoing fraud-related 314(b) s.
• Assist in the administration of business-facing inquiries and internal information gathering.
• As needed, assist in response to regulatory inquiries applicable to fraud prevention practices or relevant to any areas applicable to the work of the team.
• Support the reclaims and representment processes.
• Escalate issues or concerns to the Compliance Manager and/or other senior management as needed.
• Other duties as assigned.

• Concepts, practices and procedures of securities industry and/or banking compliance reviews.
• Fraud typologies, detection methods, and regulatory reporting requirements.
• Fraud surveillance systems, case management tools, and SAR filing practices.
• Rules and regulations of the USA PATRIOT Act, Bank Secrecy Act, Regulation E, Reg S-, and any other applicable fraud-related regulatory or industry rules and guidance.
• Transaction methods & financial products, and financial services industry practices.
• Principles of banking and finance

• Investigative analysis and documentation.
• Drafting clear, concise, and compliant alert, case and SAR narratives.
• Reviewing and providing feedback on investigative work.
• Cross-functional collaboration and stakeholder communication.
• Time management and prioritization in a high-volume environment.
• Mentorship and performance coaching.
• Written and verbal communication.
• Administering anti-fraud policies and procedures.
• Planning and scheduling work to meet organizational and regulatory requirements.
• Investigating compliances issues and irregularities.
• Making risk-based decisions.
• Operating standard office equipment and using required software applications.

• Work independently and manage complex investigations with minimal supervision.
• Complete high-volume, deadline-driven work with a focus on quality and compliance.
• Identify and implement process improvements with…