Senior Software Engineer - Amazon Connect

Senior Software Engineer - Amazon Connect

Join to apply for the Senior Software Engineer - Amazon Connect role at Capital One.

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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire.

Are you a software engineer looking for an opportunity to be part of a team where your work will directly impact thousands of people every day? Do you have solid knowledge of the software development lifecycle in Node/JavaScript or Go? Are you eager to set best practice within an engineering team and lead by example?

We’re seeking a Senior Software Engineer to join one of our engineering teams based out of Nottingham. A hybrid working model gives you flexibility to work from our offices and from home; you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

The UK Connect team supports Capital One’s UK Contact Centre operation run using Amazon Connect on Amazon Web Services (AWS). This team sits at a fantastic intersection between enabling a busy and thriving contact centre across voice and chat channels, while delivering on its own platform roadmap, and ensuring we maintain a secure and stable service.

The team currently consists of engineers, a Product Manager, a Software Engineering Manager and Application Architect. This team sits within the wider Business Platforms department that looks after other mission‑critical business applications. There will be excellent opportunities for you to work across teams to ensure we stay aligned and deliver great outcomes for our customers. You will influence and shape the standards that the wider team operates to, while also mentoring other engineers on the team as they broaden their skill set into AWS and software development.

• Be part of an engineering team responsible for building, running and owning the AWS estate that powers the UK Contact Centre platform. This mainly consists of Lambda, API Gateway, Dynamo
  
  DB, S3 and our own front‑end portal that sits on top of Amazon Connect.
• Build, test and own your software engineering development deployments from start to finish.
• Innovate within your team and contribute to your technical domain.
• Deliver key outcomes for the business from inception through to design and hands‑on delivery, in collaboration with your team and wider engineering stakeholders.
• Estimate, scope and plan your work within an agile environment.
• Work closely with your AWS account team to ensure our solutions match target architecture patterns, are scalable to meet our demands and are cost effective.
• Be on hand to activity manage and participate in proactive incident management from an engineering perspective. There is also a chance to join the 24/7 on‑call rota, which includes extra pay.

We know that this list may look comprehensive; please consider an application even if you don’t meet all of these requirements.

• Production‑grade experience of software engineering and knowledge of the software development lifecycle. Ideally, this will be in Node/JavaScript or Go.
• Development experience within an AWS cloud environment. In particular, any knowledge of running in a serverless ecosystem with AWS Lambda, API Gateway and Dynamo
  
  DB.
• Familiarity and comfort working in an environment of test‑driven development and baking quality into the fabric of everything you do.
• A willingness to learn more about Contact Centre operations and what a good digital self‑service platform looks like.
• Experience using monitoring & logging tools to troubleshoot problems in a distributed network of systems.
• Excellent understanding of infrastructure as code and CI/CD pipeline management via Jenkins.
• Strong experience in back‑end architectural and design patterns.
• Effective communication and partnering across engineering teams to share solutions and reduce waste.
• Extensive knowledge to successfully identify, troubleshoot and pre‑empt operational issues.
• Proactive approach to problem determination, identifying areas for improvement and system bottlenecks.

We pride ourselves on hiring the best people, not the same people.…