Outreach Housing Support Worker

Outreach Housing Support Worker

33-Bed Young Refugee Supported Housing Service

£12.95 per hour

Monday to Friday

9:00am - 4:30pm (7 hours per day including 30-minute unpaid lunch)

This role is based within a 33-bed supported accommodation service for young refugees. Residents may face language barriers and complex support needs. The service operates within a structured housing and regulatory framework, requiring high levels of professionalism, safeguarding awareness, and accurate record keeping. You will work as part of a team supporting the efficient running of the scheme, ensuring residents receive high-quality guidance and support while preparing for move‑on into permanent accommodation.

• To deliver effective, person-centred housing support in line with contractual, legal and organisational requirements.
• To ensure accurate documentation, safeguarding compliance, and a customer‑focused approach at all times.
• To support residents in progressing towards independence and sustainable housing outcomes.

• Manage an individual caseload of residents
• Conduct initial assessments and daily sign-ups of new residents
• Explain tenancy agreements, rent payment arrangements and scheme policies
• Complete inventory checks of furniture and equipment
• Identify, review and monitor support needs
• Develop and regularly review person‑centred support plans
• Support residents to achieve agreed goals and move towards independent living
• Provide guidance and signposting to appropriate internal and external services

• Manage the front desk and act as first point of contact for residents and visitors
• Handle internal and external calls in line with service standards
• Provide clear and professional communication, especially where language barriers exist
• Maintain daily handover notes and communication systems
• Support the Outreach Housing Officer with case documentation and service coordination

• Promote customer involvement and engagement
• Ensure full compliance with safeguarding procedures and escalation routes
• Respond effectively to crisis situations within legislative and policy frameworks
• Always maintain professional boundaries
• Comply with GDPR, confidentiality and information‑sharing policies
• Record and elevate notifiable incidents appropriately

• Maintain accurate and confidential case management records
• Update internal systems daily
• Ensure all documentation, support plans and files are audit‑ready
• Assist with monitoring arrears and housing‑related payments where required
• Contribute to service monitoring and performance data

• Report maintenance concerns and health & safety issues promptly
• Ensure works orders are progressed in line with procedures
• Support the overall efficient running of the scheme

• Proven experience working with vulnerable individuals within supported housing, healthcare or social care
• Experience managing a caseload and delivering structured support
• Strong understanding of safeguarding, risk assessment and escalation procedures
• Knowledge of housing management principles
• Excellent record‑keeping and IT skills
• Ability to work within a multi‑agency and legislative framework
• Strong verbal and written communication skills
• Culturally sensitive and able to support individuals facing language barriers
• Ability to manage conflicting demands and prioritise effectively
• Enhanced DBS required

• Compassionate and person‑centred
• Process‑driven and organised
• Professional with clear boundaries
• Resilient and solution‑focused
• Committed to achieving positive outcomes for residents