Welfare Steward; Casual

Salary: Please state your expectations within your application

Contract: Casual zero hour contract

Location: The City Ground, Nottingham, NG2 5FJ

Working Arrangements: On site

Closing Date For Applications:27th June 2025

The Welfare Steward plays a key role in supporting Safeguarding, Accessibility, and Equality, Diversity & Inclusion (EDI) on matchdays.

Acting as a point of contact for welfare-related incidents, promoting a safe and supportive atmosphere for all fans; the role requires an ability to work well as part of a team, and in partnership with other teams, including stewards, security, police, ambulance staff and the medical team.

All teams are required to coordinate effectively with the multi-disciplinary Matchday Control safety team.

• Take responsibility for safeguarding and welfare or both children and vulnerable adults.
• Communicate effectively with parents/carers, children, and other professionals.
• Understand de-escalation tactics and working with conflict.
• Support other members of staff on welfare, safeguarding and child protection matters, and liaise with relevant agencies when required.
• Work with other professionals including Welfare & Safeguarding team members, Stewards, Police, Medics, Ambulance teams, and Matchday Control.
• Demonstrate excellent organisational skills and can be flexible with excellent interpersonal and communication skills.
• Proficient in accurate and thorough incident documentation and reporting
• Work well as part of a team.
• Promote a welcoming, inclusive, and respectful environment for all supporters, staff, and visitors.
• Assist in the effective, safe, and customer-friendly management of matchdays and events at the City Ground.
• Respond to welfare-related incidents within your designated area, resolving issues where appropriate and escalating as necessary.
• Support fans with accessibility needs, ensuring access to designated areas and inclusive facilities.
• Maintain clear and safe access routes throughout the event.
• Liaise with relevant departments and emergency services (e.g. medical, police, security) as required.
• Act as a key a point of contact, within designated area, for Safeguarding, Accessibility, and EDI-related concerns on matchdays.
• Ensure compliance with Club Safeguarding Policies, Health and Safety legislation, and Equality, Diversity & Inclusion standards.
• Provide supporter information to the Police when required, in line with GDPR and the Club’s data-sharing agreements.
• Ensure all incidents are communicated promptly and accurately. Actively participate in pre-event briefings and post-event debriefings, reporting and documenting any relevant welfare or safety concerns in a timely and appropriate manner.
• Undertake all required training related to stewarding, Safeguarding, Accessibility, and EDI, as directed by the Club.
• Conduct Welfare patrols in designated areas.
• Respond immediately to the welfare needs either proactively or when directed by the Matchday Control safety team.
• Support all stadium staff in identifying, responding to, and appropriately reporting any welfare concerns or incidents of discrimination.
• Work collaboratively with the Safeguarding and Welfare Lead to enhance the Club’s welfare provision.

• Willingness to work in a crows management environment
• Good verbal communication, including inclusive language, and interpersonal skill
• Professional and approachable with excellent customer service standards
• High attention to detail
• Flexible and able to work under pressure

Able to work independently, as part of a team, and follow clear instructions

• Prior experience working with children and/or adults at risk
• Experience in Safeguarding, Accessibility or EDI-related work
• Safeguarding qualification or an equivalent sports-related safeguarding qualification.
• Stewarding qualification
• Mental Health First Aider
• Previous work experience in a stadium or large event setting
• Enhanced DBS check (or willingness to undergo one)

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age,…