Business Development Manager

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Location: Nottingham - Hybrid / Field-based

Reports to: Product Director

CSY Retail is a market‑leading technology provider delivering end‑to‑end EPOS software, integrated payments and support services to retailers across the UK.

Our solutions support a wide range of specialist retail sectors including Builders Merchants, Timber & Plumbing Merchants, Hardware & DIY stores, Garden Centres, Pharmacies and Food Retailers.

We help retailers run smarter, more efficient businesses by combining powerful retail software with seamless payments and sector‑specific functionality. As part of the wider Clear Course Group, CSY is investing in growth and innovation across its core markets.

This is an exciting opportunity to join a well‑established brand with a loyal customer base and strong reputation in its sectors.

We are looking for an experienced Business Development Manager / Account Manager with a strong track record of winning new business and growing existing customer relationships, ideally within EPOS or software solutions.

This is a sector‑focused role covering Builders & Timber Merchants, Hardware & DIY and Pharmacy, where you will manage an existing portfolio of customers while driving new logo acquisition and upsell opportunities.

The role blends new business development with account growth and customer success. You will be responsible for identifying opportunities, delivering tailored system demonstrations, building proposals and managing the full sales cycle through to handover.

You will be provided with leads, but you will also be expected to proactively generate your own pipeline.

Success in this role will come from understanding your customers’ operational challenges and clearly demonstrating how CSY’s EPOS and payments solutions deliver measurable commercial benefits.

Drive new customer acquisition within your assigned sectors

Identify and close cross‑sell and upsell opportunities within your account base

Promote and increase adoption of CSY’s integrated payments solution

Manage the full sales cycle from first contact through to project kick‑off

Deliver tailored software demonstrations aligned to customer requirements

Build long‑term, trusted relationships with senior stakeholders

Reduce churn and ensure customers are successfully adopting the solution

Accurately forecast pipeline and report on monthly metrics

Collaborate with Support, Operations, Development and Marketing teams

Maintain strong product and sector knowledge

Proven experience selling EPOS or software solutions

Experience with in Builders Merchants, Hardware / DIY or Pharmacy sectors is highly desirable

Strong track record of hitting monthly or quarterly sales targets

Confident delivering software demonstrations and presentations

Commercially minded with strong negotiation skills

Relationship‑driven with the ability to influence senior decision‑makers

Self‑motivated, proactive and comfortable generating your own pipeline

Highly customer‑focused with a consultative approach

Established brand with deep sector expertise

Backed by a growing technology group with investment and ambition

Combination of new business and account growth responsibility

Clear commission structure linked to seasonal and annual targets

Opportunity to work within specialist retail verticals

If you are a driven EPOS or retail software sales professional looking to join a well‑respected brand with genuine growth potential, we would love to hear from you.