Customer Service Executive

Autajon is a family‑owned industrial group with over 4,000 employees across 41 sites, delivering sustainable packaging solutions to luxury and premium brands.

Join Autajon’s Commercial Department in Nottingham as a Customer Service Representative, supporting the Account Executive and ensuring high‑quality, timely service for our clients.

• Build strong relationships with customers, positioning Autajon as their preferred supplier.
• Develop teamwork with the Account Executive and External Sales.
• Coordinate internally with colleagues at all levels to ensure smooth workflow and stakeholder updates.
• Process estimating enquiries from External Sales and customers, collating and issuing to the Estimating Team for quoting using the designated software.
• Process customer forecasts, liaising with the Account Executive, taking into account customer required dates, board availability dates, sampling/ trialling/artwork and proofing requirements, print and out‑work requirements.
• Process customer call‑off requirements to ensure correct stock rotation.
• Maintain stock reports.
• Resolve and process invoice or credit queries.
• Carry out any additional duties requested by management.

• Excellent organisational, prioritising and analytical skills.
• Excellent communication skills, both written and spoken.
• Excellent attention to detail.
• Good telephone manner with the ability to actively listen.
• Approachable, empathetic and friendly with a positive attitude.
• Team player.
• Adaptable.
• Highly numerate.
• Proficiency in Microsoft Excel.

• Permanent contract.
• 37.5 hours per week.
• £27,000 – £28,000 per annum.
• 35 days holiday per year.
• On‑site, Nottingham.