Temporary Customer Advisor, West Bridgford

Overview

You dream of a role where you can make meaningful contributions that finish in days well spent. If you're ready to begin a fabulous adventure and you’re passionate about retail, we have the perfect role for you. Each JoJo store is unique, trading across two floors, having quirky layouts, or situated in interesting places. We build strong relationships with customers, many loyal to our brand and local store team.

As the face of JoJo you’ll provide fantastic customer care and service, guiding customers in choosing from our huge range of clothing and products.

Our B Corp principles are vital; our teams uphold them. With an evolving digital retail world, we offer Ship from Store and Click & Collect options. You will take ownership of preparing and shipping all such orders daily.

Please note:

we will only recruit individuals who are over the school leaver's age. To find out more about the school leaver age for England, Wales, Scotland and Northern Ireland — visit

• Assisting customers in diverse situations, from bra measuring and maternity wear to demonstrating baby carriers.
• Preparing Omni-Channel orders.
• Liaising with customers in-store or via phone on Omni-Channel orders.
• Using digital or virtual learning platforms to develop knowledge and skills.
• Embracing new product knowledge to increase sales opportunities.
• Actively listening to customer needs and finding best solutions.
• Maintaining store appearance and cleanliness.

Typically 3 × 5‑hour shifts, but flexibility is required based on store needs.

• Previous retail, customer service, and sales experience.
• Competent IT skills and excellent system ability, with aptitude to learn new systems quickly.
• High-level product knowledge that can be communicated effectively to customers.
• A self‑developing mentality and curiosity to learn new products independently.
• Customer-oriented sales ability, including active listening, empathy, and understanding of customer needs.
• Ability to work harmoniously within a small team.
• Flexibility; stores open 7 days a week.
• Detail‑oriented to maintain store standards.

• Brand ambassador, safeguarding values and ethos.
• Honesty and respect in every interaction.
• Collaboration and open, active listening.
• Ownership of all aspects of the role.

• Extra day of annual leave for each year with us, up to 38 days.
• Birthday day off.
• Non-contractual bonus scheme celebrating JoJo success.
• Enhanced pension scheme.
• Cycle to work scheme.
• Financial wellbeing app – pay 40% of earned wages at any time.
• Saving scheme with Smart Money Cymru (no residency required).
• Flexible work options.
• Fabulous social events.
• Volunteer days to support communities.
• Health and Wellbeing hub.
• Specsavers voucher – free sight test and contribution towards glasses (T & C apply).
• Product discounts:
• 40% off JoJo branded lines.
• 25% off full-price NEXT products.
• 10% off NEXT Beauty products.
• Up to 10% off most branded products.
• Learning environment with ongoing training and development.

We make happy and helpful clothes and products that allow children to be themselves in all their silly, messy, adventurous, noisy, imaginative joy. Not just about selling, we create a warm, community-centric environment for employees and customers. With 40 locations across the UK and Ireland and a thriving e‑commerce platform, we offer a meticulously designed collection of children’s clothing, toys, and essentials, always centered on children.

As a B Corp, we commit to sustainability, taking pride in responsibilities to planet and communities. At JoJo, every role is an opportunity to support, inspire and contribute to well‑being of teams and customers.

We welcome people from diverse cultures and experiences, cultivating an inclusive workforce that allows everyone to thrive.