Brand Ambassador FTC

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen.

We're always on a journey to becoming our best, but you can count on this:
Here, your voice is valued, your ambitions are supported, and your work is recognized.

Primary

Purpose:

Brand Ambassadors bring Tapestry's iconic brands to life across our department stores by embodying our values, driving key business priorities, and delivering an exceptional customer experience. Through genuine connections, actionable insights, and a seamless, elevated shopping journey, they represent the true spirit of Coach and Kate Spade New York.

We're hiring a Brand Ambassador for John Lewis & Partners Nottingham. In this role, you'll report to the Senior Regional Brand Ambassador for Northern Europe and partner closely with Tapestry teams, store leadership, and shopfloor colleagues to drive brand visibility, growth, and overall performance.

Please note, this is a full-time (40 hours per week) fixed-term contract.

• Deliver a seamless, elevated customer experience by leveraging brand training, tools, and resources to uphold exceptional service standards
• Proactively develop clienteling strategies and in-store event ideas, and supporting and co-hosting activations that drive engagement and sales
• Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities. Attend brand events to deepen market knowledge and align with key business priorities

• Track and analyse store performance against targets and present actionable plans to the Senior Regional Brand Ambassador when needed. Regularly monitor trade results to ensure alignment with expectations
• Identify growth opportunities by observing in-store activity, including new activations, local events, and omni‑channel engagement strategies
• Build strong relationships with department store management to improve brand visibility and customer loyalty

• Execute visual merchandising (VM) directives and ensure new season collections are prominently displayed and aligned with delivery schedules
• Apply VM guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation
• Cultivate a strong relationship with the Regional VM Manager, regularly sharing visual updates and seeking feedback to improve visual presentations

• Manage product deliveries and replenishment and ensure back‑of‑house areas are clean, organised, and well‑maintained. Escalate any operational concerns to the Senior Regional Brand Ambassador as needed
• Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the Senior Regional Brand Ambassador and Wholesale Sales team
• Collaborate with the Senior Regional Brand Ambassador to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience

• Minimum of two years’ experience in a retail environment, with a proven track record of delivering results
• Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and bank holidays
• Familiarity with department store operations, including customer service, merchandising, and sales strategies
• Strong communication, organisational, and analytical skills
• Knowledge of current industry trends and the ability to apply insights to enhance business outcomes
• Self‑motivated and proactive approach to business development
• Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals

• 28 days holiday
• Multi‑brand discount up to 50% off Coach & Kate Spade…