Car Parking Attendant | University Hospitals NHS Trust

Hours of work

Hours of work will be 37.5 per week - Mon to Fri

In addition to the below summary, you need to familiarise yourself with the full Job Description and Personal Specification documents attached to this advert.

This role requires the candidate to act as a first point of contact for queries and complaints in relation to the car parking service and permit management, both for Trust staff and its patients & visitors.

Responsible for the monitoring of the car parking service equipment, its performance and reporting of faults or damages to the Car Parking Management Team.

Issues enforcement notices and warnings where appropriate and in line with service policies and standards.

Directs drivers of vehicles to appropriate parking areas if and when required and provides information to visitors, students, staff and patients.

Monitors and/or patrols site to ensure traffic remains flowing.

The post holder will be required to be able to work across any of the two NUH sites (City & QMC) and at any time when instructed.

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team  are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

The post holder will assist and support the Car Parking Co-ordinator to achieve business and operational goals in line with the needs of all users ensuring the efficient and effective day to day running of the car parking services. Providing a visible service of enforcement across the Trust Estate.

Provide a first point of contact for queries and complaints in relation to the car parking service and permit management.

Responsible for the monitoring of the car parking service equipment, its performance and reporting to the car parking management team and faults or damages.

Take intercom calls and assist customers with their issues and queries.

Take cash and card payments.

• Observe, uphold and enforce health & safety regulations at all times including the wearing of hi-visibility and safety clothing and the reporting of hazards and dangers on site.
• Monitor vehicles in accordance with the parking regulations in force at the time.
• Identify non-compliant vehicles and take appropriate enforcement action.
• Ensure checks for compliance on all signs, posts and payment equipment in accordance with the site cleaning schedule and quality standards.
• Carry out such car park related duties as specified by the Car Parking Management Team.
• Attends designated parking areas at a pay-for-parking and staff allocated areas during established lot hours.
• Issues enforcement notices and warnings where appropriate and in line with service policies and standards.
• Directs drivers of vehicles to appropriate parking areas if and when required and provides information to visitors, students, staff and patients.
• Monitors and/or patrols site to check for required permits and to ensure cars are parked in designated spaces and not blocking traffic flow.
• Quick response to notifications of parking infringements as directed by management.
• Engage with the Public and staff in a calm, professional and approachable manner at all times.
• Be helpful and courteous to all.
• Regulates parking and traffic in assigned lot restricting unauthorised vehicles and providing entry to authorised vehicles.
• Collects parking machine money tins as directed.
• Carry out first line fault finding on car park equipment to reduce equipment down time.
• Enters transactions on cash register or other approved means and balances cash according to an established procedure as and when required.
• Carries out pre-use checks on service vehicle and records/reports faults and…