Internal Communications Channels Manager

Internal Communications Channels Manager (Band
7) Job Summary

We stand for hope. We stand for life. Every voluntary donation – whether blood, organs, tissues, or stem cells – has the power to save or transform lives, and we make sure each one counts. As a vital part of the NHS, our work is complex, far-reaching, and relies on the dedication of our people. Join NHS Blood and Transplant as our Internal Communications Channels Manager and play a central role in shaping how our people connect, communicate and stay informed—wherever they work across the organisation.

As our Internal Communications Channel Manager, you will be responsible for ensuring our colleagues receive clear, timely and engaging communications through the channels they rely on every day. A key part of this role is the ongoing management, optimisation and governance of our new intranet, ensuring it becomes the trusted home for news, resources and collaboration.

You’ll also oversee a suite of communication channels—from newsletters and email bulletins to digital screens and internal social platforms—making sure we reach all internal audiences in the ways that work best for them.

The Internal Communications Channels Manager Will Lead And Shape NHSBT’s Internal Communications Channels — Fostering Engagement, Transparency, And a Shared Sense Of Purpose Across Our Organisation

• To ensure our communications are reaching frontline teams in all areas of the organisation and that we are adapting and targeting communications to best meet their needs.
• Lead day to day management of the new intranet, including content governance, publishing standards, analytics reporting and continuous improvement.
• Partner with teams across the organisation to create and curate high quality content that supports our strategy and strengthens employee engagement.
• Oversee the internal communications channel mix, ensuring each channel is used effectively and consistently.
• Use analytics to monitor channel performance and shape improvements.
• Support the delivery of major campaigns, announcements and leadership communications.
• Keep up with best practice and trends in internal communications channel management and development and applying these as appropriate.

You will be required to travel and spend time away from base, which could involve working irregular hours and overnight stays when required, with prior notice

• Demonstrable experience in an internal communications management role
• Experience of developing and delivering internal communications programmes and campaigns using a wide range of channels and media.
• Experience of shaping and delivering campaigns during periods of change.
• Knowledge and experience of techniques and systems for evaluating the effectiveness of channels, campaigns and internal communications.
• Understanding of and respect for donor/patient confidentiality.
• Demonstrable track record of managing, motivating and developing teams.
• Experience of budget planning and management.
• Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint)

• Master level qualification or equivalent demonstrable relevant professional experience in marketing/comms related area
• Demonstrates commitment to own continued professional development (CPD)

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference -…