Deputy Team Leader

It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support – and we're also now beginning recruitment for several new roles and to fill vacant positions. Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in Mansfield and Nottingham.

You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role is full-time, working 37.5 hours per week covering Mansfield Nightingale Court & Nottingham Crown Court. Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best? As the Deputy Team Leader – Witness Service (Court-Based), you will support the delivery of a high‑quality, safe, and consistent service for all witnesses attending court.

• Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals.
• Conduct case management system audits, ensuring accuracy, compliance, and high‑quality reporting.
• Collate and analyse performance data, contributing to KPI monitoring and quality assurance.
• Support rota planning to maintain appropriate resource coverage across the court cluster.
• Assist with volunteer accreditation, training, performance tracking, and continuous improvement.
• Input, update, and report on witness information, ensuring comprehensive assessments and referrals.
• Promote effective communication within the team, coordinating meetings and sharing learning.
• Build and maintain relationships with statutory, voluntary, and community partners.
• Deputise for the Team Leader when required, ensuring service standards and targets are met.
• Contribute to a trauma‑informed, person‑centred approach that prioritises dignity, safety, and inclusion.
• Support the role may involve exposure to emotionally demanding situations and requires resilience.
• Travel across the Court cluster may be required.
• Occasional evening or weekend work may be necessary.
• An Enhanced DBS check will be required.

This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high‑performing team.

The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales – both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence.

The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.

This is an exceptional opportunity to help us ensure a smooth transition and shape a high‑quality, high‑impact and trauma‑informed service – so every witness feels informed, supported and more confident in court.

If you thrive in fast‑paced environments, have strong communication and data‑handling skills, and are motivated by service excellence, we'd love to hear from you.

• An understanding of the criminal justice system and the impact of crime on victims and witnesses.
• Experience working in challenging environments with a focus on customer experience and service excellence.
• Strong communication, negotiation, and advisory skills – both written and verbal.
• The ability to prioritise work with minimal supervision and manage conflicting demands.
• Experience processing, analysing, and reporting information from multiple sources.
• Competence in using IT systems including Microsoft Office and case management systems.
• A commitment to safeguarding, confidentiality, equality, diversity, and inclusion.

• Fle…