Resident Liaison Officer

Resident Liaison Officer | Leicester

Start Date:

May 2026
Project:
Major Cladding Remediation (East Midlands & Northern Region)

• You are the primary link between the site production team and the residents.
• Leading "Meet the Contractor" sessions and conducting individual household surveys before the scaffolding goes up.
• Coordinating with residents to ensure work crews have the necessary access to balconies and external elevations.
• Distributing weekly progress newsletters and managing the "Notice of Works" for noisy or intrusive phases.
• Acting as the first point of contact for complaints, ensuring any site-related grievances are settled quickly and professionally.
• Maintaining an accurate RLO tracker and resident contact logs for the Project Manager.

To hit the ground running this May, you'll need a specific mix of site experience and "people" skills:

• Proven track record as an RLO, specifically within cladding, EWI, or major external refurbishments.
• A basic understanding of the new safety regulations and how they impact resident communication.
• Ability to use digital reporting tools and Microsoft Office to track resident interactions.
• A valid UK driving license and your own transport to cover sites across the Leicester area and occasionally the wider region.
• High‑level conflict resolution skills and the ability to stay calm when dealing with frustrated residents.