Operations Manager

WHO ARE WE

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs and voids, planned maintenance, energy‑efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?

We are currently recruiting for an Operations Manager to join our team in Slough.

To lead, manage, and continuously improve operational services within the social housing function, ensuring the delivery of safe, well‑maintained homes, excellent tenant experiences, and compliance with all legal, regulatory, and contractual obligations.

The Operations Manager will oversee day‑to‑day service delivery, manage performance targets, and foster a culture of customer care, accountability, and continuous improvement.

• Oversee housing operations, including tenancy management, rent collection, repairs, maintenance, and void turnaround.
• Monitor service delivery against KPIs, SLAs, and regulatory standards (e.g., Regulator of Social Housing, Housing Ombudsman).
• Develop and implement operational plans to improve efficiency, tenant satisfaction, and value for money.
• Ensure repairs and maintenance are delivered effectively, prioritising health and safety.

• Lead, motivate, and develop operational teams (e.g., housing officers, maintenance staff, customer service teams).
• Conduct regular one‑to‑ones, appraisals, and training needs analysis.
• Promote a positive, inclusive, and accountable working culture.

• Ensure compliance with housing legislation, health and safety regulations, safeguarding policies, and data protection.
• Monitor and manage operational risks, escalating where necessary.
• Ensure all contractors and suppliers meet required quality and safety standards.

• Drive customer‑focused service delivery and tenant engagement initiatives.
• Respond to escalated complaints and resolve complex tenant issues.
• Actively use tenant feedback to shape service improvements.

• Manage operational budgets effectively, ensuring value for money.
• Monitor expenditure and report on variances.
• Negotiate with suppliers and contractors to secure cost‑effective services.

• Proven track record in housing operations or a related field (social housing, property management, local authority housing).
• Strong leadership and people management skills.
• Excellent knowledge of housing law, compliance standards, and regulatory requirements.
• Strong analytical and problem‑solving skills.
• Excellent communication, negotiation, and conflict resolution skills.
• Experience in budget management and delivering cost‑effective services.
• Knowledge of asset management, repairs, and maintenance best practice.

• Excellent development and progression opportunities
• 25 days holiday, plus bank holidays
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
• Car allowance
• Wellbeing Resources and Counselling services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition initiatives and awards
• Private Medical Insurance

Please note all our roles are subject to Background, Identity & Security checks before…