Workplace Lead

This is a highly visible leadership role, ideal for someone from a hospitality, office management, facilities, or corporate front‑of‑house background. The position suits an individual who thrives on being the first point of contact and delivering exceptional customer service. It is a suited‑and‑booted role representing the site at a senior level.

• Act as the primary on‑site contact for all workplace‑related matters.
• Take full ownership of customer queries and service delivery across the building.
• Lead and manage onsite soft services teams, including cleaners, front‑of‑house staff and porters.
• Build strong, trusted relationships with stakeholders and site leadership.
• Set clear service standards and ensure consistent high‑quality delivery.
• Coordinate suppliers and service partners to resolve issues quickly.
• Oversee meeting room management, space utilisation and provide basic first‑line AV/IT troubleshooting support.
• Support emergency preparedness and health & safety processes.

• Background in hospitality management, corporate front‑of‑house leadership or office management.
• Experience managing teams such as cleaning, FOH, porters or similar operational teams.
• Strong customer service and relationship management skills.
• The confidence to engage with stakeholders at all levels.
• Experience working in a high‑profile or professional environment.
• Emergency Responder / First Aid qualification (training can be provided).

We are a Disability Confident employer and welcome all applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation or educational background.

ISS is proud to be a diverse and inclusive employer and values the contributions of all team members.