Assistant Customer & Commercial Planning Manager – Shared Space

Role:
Assistant Customer & Commercial Planning Manager – Shared Space

Contract:

Permanent

Shift pattern:
Full Time

Location:

Nottingham Support Office

Closing date: 3rd March

Recruitment Partner:
Matthew Nelligan

The Customer & Commercial Planning team presents an exciting opportunity to join and lead the development of our customer‑facing plans. These plans will be implemented within Boots UK stores, delivering stretching commercial KPI's. At the same time, we ensure the customer is at the heart of everything we do.

A high profile, high visibility role working with partners across all departments, you will have a unique opportunity to create the best strategies and plans for the total business. Focused on the customer experience in our stores, you will own the trade‑off processes for our instore space for Sales Plan, working with our Commercial & Marketing colleagues to maximise value projection instore.

You will create and conduct centralised salesplan space planning across the Departments to provide a central and customer‑facing viewpoint of all salesplan space in stores.

You’ll be working to build a space plan that delivers on the financial ambition whilst also surprising and delighting our customers. As a centralised planning team, we are key in driving out a co‑ordinated plan that can be brilliantly implemented in stores and delight our customers, whilst recognising the need maintain supplier agreements. As the owner of important instore space instore, the impact you will have on our customers is clear;

ensure the right products are in the right place at the right time across all 1900 stores.

You will also support the 2 Customer & Commercial Planning managers, ensuring the delivery and planning of an in‑year trade plan which drives meaningful difference for customers. Ensuring the plan is the strongest possible, grounded in insights and best practice whilst also being the guardians of the processes and governance that drive the creation of the plan. You will support critical planning meetings with senior leaders across both Boots UK & No7 Beauty Company.

• Lead the creation of a balanced site trade‑off plan representing corporate events, NPD, value projection, category priorities & trending products
• Site management including toiletries gondola ends, healthcare gondola ends, PPS, IQM and other ad hoc sites
• Implement the plans you have developed throughout the Sales plan process, ensuring their execution.
• Support the Customer & Commercial Planning Managers with decision‑making advice for changes to space plans, balancing customer insight, funding agreements and operational restrictions.
• Complete campaign, site and late change checks to support trading teams and other partners in delivering the Salesplan process.
• The Customer & Commercial team involves employees in the planning process to ensure key business KPI's are achieved. Support the development of these in‑year planning processes and being a lynchpin between Commercial & Marketing teams.

• Cross‑functional
  
  Collaboration:
  
  Ability to work with diverse teams and build strong relationships to influence decision‑making and align goals.
• Organisational
  
  Skills:
  
  Project management skills to coordinate complex plans and manage multiple initiatives simultaneously.
• Commercial Acumen:
  Understanding of business operations and the ability to balance financial targets with customer experience in space planning.
• In‑Store Knowledge & Customer Insight:
  Understanding of in‑store operations and customer behaviour to inform space planning decisions.
• Data Interpretation & Insight:
  Analyse sales and market data, identify trends, and create relevant insights to support decision‑making.
• Attention to Detail & Accountability:
  High attention to detail in implementing plans and holding teams accountable for deliverables and outcomes.

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday,…