Care Coordination Manager

Care Coordination Manager

Nottingham, NG15

£28,000

Monday – Friday 9am – 5pm + On call duties 1-6 weekends

Looking for someone to start as soon as possible

Purpose

This role is perfect for someone seeking to transition from hands on Care Management into a more office based role while maintaining the core functions of a Field Care Manager and acting as Deputy to the Branch Manager.

Manage own support packages alongside deputising duties, supporting team leadership, service delivery, quality assurance, compliance and stakeholder engagement. Assisting in coordinating staff, overseeing performance, conducting investigations when required and ensuring services meet best practice standards.

Also supporting business development, maintain strong communication across teams, and contribute to a positive, motivated office environment while helping the branch achieve operational and growth objectives.

The ideal candidate must have full driving license and access to their own vehicle.

Job duties

Support office and field staff by responding to queries and resolving concerns

Communicate with professionals and family members, addressing and resolving any issues raised

Visit clients to review and discuss the care packages you oversee

Establish and maintain care packages by sourcing suitably skilled staff and working alongside the MDT to ensure effective delivery

Provide support to the admin team, including contributing to recruitment processes when required

Maintain clear communication with the Branch Manager and Managing Director

Act on behalf of the Branch Manager in their absence

Help maintain existing business within your area by meeting client staffing requirements

Support business growth by generating leads, making sales calls and arranging and attending client meetings

Liaise with Case Managers, Solicitors, and Social Workers to promote services and develop tailored care packages that meet individual client needs

Key Skills

Strong recruitment and people management skills

Excellent communication and client relationship skills

Organised, reliable, and proactive problem-solver

self-motivated with strong leadership qualities

Customer-focused with a professional, “can-do” attitude

Knowledge of Aspire system (or similar care management software)

Ability to adapt to changing practices and environments

Company benefits

Pension contribution

28 Days holiday including bank holiday + day off for birthday

Recognition yearly awards

Yearly bonus based on performance

Use of company car – if available

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