Chief Operating Officer Hospitality, IT Led Business

Chief Operating Officer Hospitality, IT & an Experience‑Led Business £150,000 Salary: £140,000 – £150,000 + Bonus

Location:

London Based + UK Travel (with future European exposure)

My client is open to background, technology is a key part of this role and leadership, open to events backgrounds

My client is a dynamic, experience‑led hospitality business with an established UK presence and ambitious expansion plans across both the UK and European markets. Combining a strong passion for hospitality with innovation and technology, the business is entering an exciting phase of growth and transformation.

My client is seeking a highly commercial and hands‑on Chief Operating Officer to lead operational performance across multiple locations, drive scalable growth, and support international expansion. This role requires a leader who thrives in fast‑paced environments, understands multi‑site operations, and brings a forward‑thinking mindset, particularly around technology and operational systems. A strong focus on sales performance, brand growth, and marketing strategy will be central to success in this role.

This opportunity would suit an experienced Operations Director or existing COO ready to take ownership of a growing business and help shape its next chapter.

• Lead day‑to‑day operations across the UK business, ensuring consistency, quality, and operational excellence
• Work closely with sales and marketing teams to drive revenue growth, brand positioning, and customer acquisition
• Develop and implement commercial strategies to increase sales across all channels and locations
• Partner with the senior leadership team on strategic planning, budgets, and financial performance
• Drive operational scalability to support UK growth and future European expansion
• Develop and implement systems, processes, and technology solutions to improve efficiency and performance
  
  Oversee multi‑site operational teams, providing leadership, coaching, and performance management
• Lead procurement strategy and supplier management across the business
• Ensure compliance across Health & Safety, licensing, legal, and regulatory requirements
• Support new site openings, acquisitions
• Champion innovation, digital transformation, and data‑led decision making

• Proven senior operations leadership experience within hospitality, leisure, or multi‑site service businesses
• Demonstrable experience driving sales growth and working closely with marketing functions
• Experience managing complex multi‑site operations across the UK
• Commercially astute with strong financial acumen and experience managing multiple P&Ls
• Passion for hospitality combined with a genuine interest in technology, systems, and IT‑driven solutions
• Exceptional leadership skills with experience building and developing high‑performing teams
• Hands‑on, solutions‑focused, and comfortable operating both strategically and operationally

If you are keen to discuss the details further, please apply today or send your cv to Stuart Hills or call