Reservations Manager

Reservations Manager - Poole

£32,000-£38,000 plus excellent benefits and real career progression.

Lead a high‑performing team and shape commercial success in a growing property business.

We're recruiting for a driven Reservations Manager to join a dynamic organisation based in Poole. This is an exciting opportunity for an experienced reservations professional ready to take full ownership of performance, people, and profitability. If you thrive in a fast‑paced environment and enjoy balancing guest experience with commercial results, this Reservations Manager position in Poole offers genuine scope to make an impact.

• You’ll earn a salary of £32,000‑£38,000.
• Additional leave.
• Casual dress and a supportive working culture.
• Access to company events and team socials.
• Enrollment in a company pension scheme.
• Cycle to work scheme.
• Employee discounts.
• Referral programme.
• Opportunity to take a sabbatical.

• Lead, train and manage the reservations team to deliver fast, accurate, customer‑focused booking services.
• Conduct regular 1:1s, appraisals and manage monthly rotas.
• Oversee the full reservations process from enquiry to confirmation.
• Personally handle complex, VIP or high‑value bookings.
• Ensure all booking platforms are managed daily with no missed opportunities.
• Work closely with senior leadership on pricing strategies and promotions.
• Analyse booking trends to maximise occupancy and yield.
• Build strong relationships with guests and corporate clients.
• Produce performance reports and maintain system accuracy.

• 5 years of experience in commercial reservations roles.
• At least 3 years of experience in a supervisory or managerial position.
• Strong leadership and people‑management skills.
• Excellent customer service and communication abilities.
• Confidence using reservations systems, PMS and Microsoft Office.
• Commercial awareness with the ability to analyse data and make decisions.
• Ability to perform under pressure in a fast‑paced environment.

If you're currently working as a Hotel Sales Manager, Property Manager, or an experienced senior reservations professional ready to step up, this could be your ideal next move.

If you're looking for your next challenge as a Reservations Manager in Poole, we'd love to hear from you. Apply now and take the next step in your career.