Operations Event Manager

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Reports to Role

Title:

Project Director

Contract: Full time, permanent

Mid‑Senior level

Full‑time

Management and Manufacturing

Event Services

London, England, United Kingdom

We’re hiring an Operations Event Manager to own the day‑to‑day operational delivery of selected major projects. You will work alongside a Director or Senior Project Manager who leads client relationships, strategy and key approvals, while you take charge of the on‑the‑ground operations: building and holding the master build schedule, coordinating kit picks, updating staff rotas, locking site comms, and keeping every department aligned.

You’ll provide oversight for Project & Staffing Executives assigned to your shows, and work closely with Project Managers and our on‑site Freelance Event Managers. You’re practical, detail‑driven, calm under pressure and confident leading multi‑disciplinary crews to tight timelines and budgets. You turn plans into clear briefings, keep decisions moving, and ensure every operational element is installed to spec and handed over cleanly for service.

Peppermint is a multi‑award‑winning events business, founded in 2003 by Alex Brooke and Adam Hempen stall – passionate in providing first‑class bars and drinks‑led solutions to the UK’s greatest events & venues. Today, Peppermint services over 50 events and venues every year and has developed long‑standing relationships with the likes of AEG, IMG, Cuffe and Taylor & Live Nation. Events include BST Hyde Park, Camp Bestival, Mighty Hoopla, Hyde Park Winter Wonderland, All Points East, Lytham, Rewind festivals and many more.

Peppermint has recently partnered with Levy UK and supports venues with premium F&B experiences – including The O2, Wembley Arena, Dreamland (Margate), The Piece Hall (Halifax) and the Johan Cruff Arena in Amsterdam. Peppermint operates the hugely popular Between The Bridges venues on the Southbank and has just opened a brand new venue in Queen Elizabeth Olympic Park called Riverside East.

Peppermint’s success has been driven by its relentless passion for its people, innovation and sustainable practices – with 20 years’ operational experience – it’s a powerful combination.

• Plan ownership: Build and maintain the operations plan and master build schedule for assigned shows; circulate version‑controlled updates and actions.
• Kit & logistics: Lead kit pick creation with Warehouse/Logistics; confirm load lists, transport/plant bookings, delivery windows, site access and vehicle movements.
• Site layout & services: Coordinate with Production/Site on bar locations, BOH compounds, welfare and back‑office; capture power/water/waste needs.
• Staffing rotas: Work with the Staffing team and Project & Staffing Executive to update rotas, confirm headcount/skills mix (e.g., bar managers, cashiers, queue busters), and brief shift patterns and handovers.
• Tech/EPOS: Coordinate EPOS hardware allocations.
• Licensing & H&S: Support with EMP/AMP requirements; collate RAMS, site inductions, welfare, Challenge 25 and incident reporting processes; ensure PPE and safety signage are planned.
• Budget control (ops lines): Track and seek approval on operational costs (kit hire, logistics, plant, power, radios, signage, waste, cleaning).
• Briefing packs: Compile memo docs/briefing packs (contacts, run‑sheets, site rules, install specs, comms plan, opening checks) for bar managers and on‑site teams. Feed into main event folder that is shared with allocated event team.
• Stakeholder alignment: Hold regular meetings with the Project Director or Senior Project Manager to review timelines, actions and approvals.

• Site lead (operations): Act as the primary day‑to‑day operations lead on site; manage site comms (radio protocols, channel plans, logging) and ensure all installs match spec. Attend site meetings with event team.
• Build & handover: Lead bar build sequencing; complete bar build checklists and opening…