Operations Performance Leader

Operations Performance Leader – Salary from £63,000 (dependent on experience) plus £5,500 car allowance or £5,000 cash alternative, full family healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays and a pension scheme with highly competitive contribution rates

Permanent Full time – North West Region – This is a regional role where frequent travel to various sites within a set region of the North West will be expected, plus occasional national travel requirements.

At Royal Mail, we are proud of our rich heritage and trusted reputation as one of the UK's most respected brands. With a daily reach of over 30 million touchpoints, our 135,000-strong workforce keeps businesses connected and communities thriving. We're innovating for the future, investing in sustainable operations, and driving growth through cutting‑edge technology, electric vehicles, drones, and streamlined logistics. Be part of a purpose‑driven organisation where your contribution truly makes a difference.

As an Operations Performance Leader, you will act as an Area Manager, spearheading a specific geographical area of Delivery Offices, where our posties are based. You will play a pivotal role in inspiring and empowering Customer Operations Managers (COMs) in those offices to deliver exceptional service. By driving performance improvements and cultivating a culture of accountability, you'll directly influence the delivery of letters and parcels nationwide.

You will be a resilient and agile leader who thrives in a fast‑paced operational environment. This is a hands‑on role where you will be expected to be visible in your Delivery offices, leading from the front. This is an exciting opportunity to make a tangible impact by coaching, supporting, and enabling COMs to enhance their leadership capabilities. You'll champion collaboration across teams, instil accountability in your managers, fostering networks and delivering targeted interventions that maximise performance across the community.

• Manage Performance:
  You will actively manage the performance of your team, instilling accountability, providing feedback, identifying performance trends, and driving scorecard improvement through effective engagement.
• Lead Transformation:
  Actively manage transformation projects ensuring they are delivered to time and budget.
• Coach and Develop Leadership:
  Provide tailored coaching to COMs to enhance professionalism, decision‑making, and operational excellence.
• Cultivate
  
  Collaboration:
  
  Build relationships across communities, ensuring shared best practices and innovative problem‑solving.
• Promote Continuous Improvement:
  Leverage tools, feedback, and interventions to embed a culture of excellence and ensure consistent service delivery.
• Drive Sustainability:
  Partner with colleagues to ensure long‑term operational resilience and sustainability.
• Resolve Challenges:
  Address disputes or concerns constructively, including working with our Trade Unions, ensuring a harmonious and productive working environment.

• Exceptional communication and relationship‑building skills, with a passion for fostering collaboration and shared accountability.
• Acommitted, resilient leader with a track record of inspiring and empowering high‑performing teams.
• Proven ability to deliver measurable improvements in complex operational or logistics environments.
• Mastery in leveraging business tools and data to inform strategic judgements and drive sustainable growth.
• Deep commitment to innovation, continuous improvement, and embedding high standards across operations.
• Expertise in process‑driven environments and cultivating a strong culture of accountability.

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 18% on‑target bonus, £5,500 to go towards buying a car (reduced to £5,000 if taken as a cash), full medical cover generous holiday allowance, pension scheme, and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers,…