Maintenance Manager

Contract: 12 Month Fixed Term Contract

Closing date: 27th November

Boots Property is seeking a Contract Manager to join the Store Maintenance team to drive the successful delivery of critical facilities management/maintenance services in our diverse retail store estate across the UK.

This full‑time role is based in our Nottingham support office and will involve UK travel to visit suppliers. We are looking for someone who is passionate about service delivery, identifying opportunities and efficiencies, and driving continuous improvement.

Reporting to the Technical Operations Manager, the job holder will be a member of the Store Maintenance team. Working with a diverse range of contractors/suppliers within your technical speciality, you will drive best‑in‑class service delivery and supplier engagement across our FM/maintenance contracts to create a high‑performing supply chain. You will work closely with both internal and external stakeholders, building meaningful relationships focused on clear delivery metrics of time, cost and quality, and identifying opportunities for service and value improvement.

This role will combine a strategic and tactical approach to maintenance supply chain management that supports the business goals.

• Manage the operational delivery of multiple maintenance contracts in line with our supplier management framework.
• Hold suppliers to account for delivery of all contractual commitments; performance, commerciality and statutory compliance.
• Carry out supplier performance reviews driving value, service delivery and continuous improvement.
• Build and deliver mobilisation and demobilisation plans for new and exiting contracts, including on‑boarding new suppliers.
• Provide expert advice and progress updates on your categories, advising on complex situations and category performance.
• Work closely with the Commercial/Cost Management Team to govern category spend and identify savings opportunities.
• Work closely with the Procurement Team to shape and support the tendering process from an operational perspective.
• Serve as the point of escalation for persistent or significant contractual or service delivery issues for your categories.

• Experience of managing multiple contracts/suppliers in a Maintenance/Facilities Management/Property environment.
• Understanding of managing budgets and identifying and implementing cost‑saving and efficiency opportunities.
• Analytical skills – ability to analyse large and detailed data sets to identify trends and opportunities.
• Ability to present data in a compelling way – Excel, Power BI, PowerPoint.
• Ability to manage multiple stakeholder relationships across the business.
• Technical qualification or demonstrable experience in construction management, electrical or mechanical disciplines.

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free 24/7 counselling and support
  
  Putting via TELUS Health – our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at Exclusions may apply, eligible roles only. Please note any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive, inclusive working environment for all. As the heart of everything we do at Boots, we change for the better.

Where a role is advertised as full‑time, we are open to discussing part‑time and job‑share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.