PCN Operations Manager

Partners Health is seeking a highly motivated, organised, and forward-thinking individual with a passion for delivering high-quality patient services to join our team as a Primary Care Network (PCN) Operations Manager. This role offers an excellent opportunity for an experienced professional to lead and develop PCN services while also providing hands‑on management support within one of our Rushcliffe practices for part of the working week.

As PCN Operations Manager, you will play a key role in overseeing PCN operations, supporting practices, and leading staff teams to deliver efficient, patient‑centred services across Rushcliffe.

As PCN Operations Manager, you will lead and manage PCN staff teams, including Care Coordinators, ensuring clear objectives, supportive supervision, and high performance.

Oversee recruitment, induction, training, and ongoing development of PCN staff.

Conduct regular 1:1s, appraisals, and performance reviews, and address workforce or performance issues proactively.

Provide on‑site management support within one of the Rushcliffe practices for 2-3 days per week, contributing to the smooth running of practice operations and working closely with the practice team.

Support complaints handling at both practice and PCN level, ensuring timely investigation, effective communication, and implementation of learning to improve patient experience.

Oversee the operational delivery of PCN services across all Rushcliffe practices, including Care Coordination, Mental Health Practitioners, spirometry services, and other PCN‑funded or commissioned services, ensuring effective workflows and high standards of patient care.

Co‑ordinate and oversee the operational delivery of the Spring and Autumn/Winter COVID vaccination campaigns, ensuring effective planning, staffing, and delivery across the network.

Work in partnership with the PCN Service Manager to plan, implement, and evaluate service developments, including Enhanced Access and other commissioned services.

Resolve operational challenges, implement improvements, and ensure services run efficiently and safely.

Liaise with internal and external stakeholders to support collaborative and consistent service delivery.

Ensure compliance with PCN contractual requirements, local policies, and best practice standards.

Lead and facilitate PCN forums and networks to share best practice, learning, and operational consistency across the network, engaging Team Leads, secretaries, reception teams, and other staff groups.

• Proven staff management or operational leadership experience, ideally in a healthcare environment
• Demonstrated ability to manage, motivate, and support diverse staff teams
• Strong organisational, communication, and problem‑solving skills
• Ability to prioritise, work independently, and adapt to changing operational demands
• Experience working in General Practice, Primary Care Networks, or other primary‑care settings
• Full UK Driving Licence and access to a vehicle
• Understanding of clinical audits, QOF, PCN DES requirements, and IIF indicators

You will be part of a forward‑thinking organisation that values collaboration, innovation, and high‑quality patient care. We offer:

A supportive and dynamic team environment

Opportunities for ongoing learning and professional development

A key role in shaping and improving how primary care services are delivered across Rushcliffe

JOB DESCRIPTION

JOB TITLE PCN Operations Manager

REPORTS TO PCN Service Manager

HOURS 37.5 hours

PAY £35,196 - £41,063 per year

LOCATION Across Rushcliffe

The PCN Operations Manager will provide day‑to‑day operational leadership across Rushcliffe Primary Care Network (PCN). The post‑holder will manage the PCN Care Coordination Team and ensure high‑quality, consistent operational support to member practices. They will lead the delivery of key PCN services, such as the Enhanced Access Service, support practice teams with implementation of change, and ensure systems, processes and staff operate effectively to deliver excellent patient care.

The post‑holder will also act as an operational lead and…