Call Centre Team Lead

Are you a natural leader who thrives in a fast-paced, people-focused environment?

Do you enjoy motivating teams to exceed targets while delivering excellent customer experiences?

If so, this could be the perfect next step in your career.

As a Call Centre Team Lead
, you will be responsible for managing and developing an inbound sales team of approximately 20 advisors. You’ll play a key role in driving performance, ensuring operational excellence, and creating a high-energy, motivated team culture that delivers strong results and outstanding customer experiences.

This is a hands‑on leadership role, ideal for someone who enjoys coaching, problem‑solving, and leading from the front.

• Lead, motivate and manage an inbound sales team of around 20 colleagues

• Drive performance against KPIs, with a strong focus on successful registrations and upselling additional services

• Monitor individual and team performance, providing regular coaching, feedback and support

• Manage daily workloads, scheduling and resourcing to meet business demand

• Support team members with queries, escalations and issue resolution

• Foster a positive, high‑energy team environment that encourages collaboration and accountability

• Ensure compliance with company processes, quality standards and sales best practices

• Proven experience managing or leading a call centre or contact centre team

• Strong background in inbound sales environments with KPI‑driven performance

• High‑energy, motivational leadership style with the ability to inspire others

• A collaborative team player who leads by example

• Confident in managing workloads, priorities and day‑to‑day operational challenges

• Excellent communication, coaching and people‑management skills

• Comfortable working Monday to Sunday across varying shift patterns