Head of Technical; Customer Account's Manager

Are you passionate about food quality, technical excellence and building strong, solutions-focused customer relationships? Do you thrive in a fast-paced chilled food environment where product integrity and operational precision are everything? If you're driven, commercially aware and excited by the challenge of delivering technical leadership for major UK retailers and food service customers, this could be your next move.

• Oversee the highest level day-to-day technical account management, ensuring exceptional service across all nominated retailer customers.
• Deliver the technical and business strategy for each customer through collaborative quality improvement plans involving key stakeholders.
• Take full accountability for the technical performance of your customer portfolio.
• Champion technical innovation, driving forward improvements in processes, products and standards.
• Support in-house manufacturing sites to deliver both TCFG and customer technical strategies seamlessly.

• Provide daily technical support to the Divisional Technical Directors and Site Technical teams.
• Communicate confidently and effectively at all levels—across teams, functions and the wider business.
• Build strong, trust-led customer relationships, operating at Technical Manager or Senior Technical/Category Development Manager level.
• Formulate and deliver strategic technical plans relating to product quality, safety and compliance.
• Work cross-functionally with Development, Quality, Operations and Commercial teams to ensure successful, on-time product launches.
• Provide technical and innovative solutions to product and process challenges.
• Analyse customer performance data, identifying trends and driving continuous improvement.
• Develop and maintain customer compliance and quality plans.
• Lead and coordinate customer visits, audits, pre-audits and launches, ensuring readiness and compliance.
• Support product design and process development from a technical perspective.
• Carry out any additional reasonable technical tasks required to deliver excellence.

• Have a strong technical background (7 years+) in chilled food manufacturing or similar environments.
• Are experienced in retailer or food service technical customer management.
• Possess excellent communication, influencing and stakeholder-management skills.
• Can analyse data to identify improvements and drive performance.
• Enjoy working cross-functionally in a dynamic, fast-paced environment.
• Bring curiosity, innovation and a proactive mindset to solving technical challenges.

• Competitive Car Allowance
• Company Bonus Scheme recognising performance and contribution
• Salary Sacrifice Schemes – including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension
• 33 days’ annual leave (including bank holidays) with the option to purchase extra days
• Holiday Discounts Available via our online retail discount platform
• Access to enhanced retail discounts online and in-store
• Free product handouts across our sites, so you can sample and enjoy our delicious products first hand
• EV charging points – available at selected sites

• 24/7 access to Grocery Aid for free financial, emotional, and practical support
• Physical Wellbeing Hub – free on-demand exercise programmes, online classes and multiple gym discounts
• Free diet & nutrition advice with access to thousands of meal plans and healthy recipes
• Online wellbeing support – from mindfulness to lifestyle resources
• Financial wellbeing tools – including mortgage calculators, budgeting tools, and financial aid

• Access to a personalised online learning platform (LMS)
• Formal and informal training opportunities tailored to your role
• Performance Development Plans and regular Career Conversations
• Industry leading company Mentoring Scheme to add depth and really support your career journey
• Recognition through Club Compleat rewards portal

• 2 paid volunteering days per year to give back to causes that matter to you
• Charity initiatives and fundraising events
• Team socials to connect and celebrate together
• Employee networks & support groups – including Women @…