Claims Team Leader

Claims Team Leader (Brokerage) Salary: £30k-£35k  company benefit

Location:

Hove

Hours:

Mon-Fri 9am – 5pm A well-established and forward-thinking insurance organisation is looking to recruit an experienced Claims Team Leader to oversee the day-to-day operation of a busy claims function. This role would suit an experienced Claims Handler who already has some leadership, supervisory or mentoring experience, or someone currently operating at Senior Claims / Deputy Team Leader level and ready to step up.

Key Responsibilities:

Supervise and support a team of commercial claims handlers, ensuring claims are handled accurately and within agreed SLAs. Act as a referral point for complex and disputed claims, liaising with insurers, loss adjusters and internal stakeholders. Monitor workloads, quality standards and team performance through audits, file checks and call listening. Support the Claims Manager with complaints handling and resolutions. Train, coach and mentor team members to drive performance and development.

Manage your own caseload of commercial claims from FNOL through to settlement. Identify process improvements to enhance efficiency and customer satisfaction. Produce regular MI and performance reports and contribute to insurer/partner meetings.

To apply for this role, you will need the following skills and experience:
Minimum 2 years’ experience handling commercial insurance claims. Previous team leadership, supervisory or mentoring experience. Strong working knowledge of commercial policies claims procedures and FCA compliance. Confident communicator with strong customer service and stakeholder management skills. Highly organised with excellent attention to detail and decision-making ability. Comfortable working under pressure and managing competing priorities. Proficient in insurer systems and Microsoft Office (Word, Excel, Outlook, Teams).

Cert CII desirable or willingness to work towards. This is an excellent opportunity to join a professional, supportive organisation that values development, autonomy and progression within claims leadership. To be considered for this role please submit your CV!