Marketing CRM Manager

Benefits

26 days Annual Leave (+ bank holidays), Enhanced Maternity & Paternity, Access to Health Shield & Holiday Purchase Scheme & Electric Vehicle Scheme.

Multi-sector & Multi-Vendor Technology Reseller / VAR / MSP

• Process ownership and productivity: design, maintain and optimise processes across marketing and creative workflows, ensuring clarity, speed and quality from planning through to execution.
• Work closely with the Creative Services Manager to refine handoffs, embed best practice, reduce friction, and champion tools that improve day to day efficiency.
• CRM & marketing automation management: own automation platforms, oversee database hygiene, governance, segmentation, reporting frameworks and lead management rules.
• Collaborate with the IS team on configuration, development requests and system improvement projects.
• Work closely with the Sales Operations Manager to align lead assignment, lifecycle stages, process logic, and data structure.
• Lead & opportunity workflow alignment: shape and maintain seamless end to end workflow between marketing and sales, including lead capture, enrichment, scoring, assignment, progression and conversation tracking.
• Troubleshoot any issues, identify gaps and make sure there is consistent data and clear processes across Marketing, Sales and IS.
• Internal enablement: support internal marketing and creative teams with systems training, workflow adoption, database usage and automation best practice.
• Stakeholder engagement: proactively gather internal feedback to understand the evolving needs and identify any operations enhancements.
• Act as a bridge between Marketing Sales and IS, translating requirements and ensuring solutions work technically and operationally.
• Reporting and engagement: take ownership of reporting marketing engagement and lead data to the wider organisation,
• Maintain consistent data quality and clear visibility of performance by supplying reliable metrics to support forecasting and insight generation.
• Monitor and track relevant operational and platform budgets.
• Hands on support: support various tasks including campaign deployment, data checks, and reporting or workflow troubleshooting during peak periods.

• Previous experience in a Marketing CRM
  , Marketing Operations
  , Marketing Systems or similar role is essential.
• Experience with either Salesforce
  Salesforce Cloud or Microsoft Dynamics is essential.
• Excellent understanding of marketing workflows, operations systems, and data hygiene best practice.
• Experience analysing existing or identifying new processes/workflows, and optimising/implementing to increase productivity, efficiency, and/or visibility.
• Experience working closely with cross functional teams on configurations, improvements or integrations, specifically with sales, technical or IS teams.
• Familiarity with digital marketing activity would be a bonus.
• Experience coaching or supporting team member would also be desirable.

UK resident required. We cannot offer visa sponsorship or future sponsorship for overseas candidates.