Account Manager

Client Success Manager (Account Manager) - £32-36k (Hybrid - 2 days a week in office) Cheshire Our Client

They are the UK’s leading sector-specific digital marketing agency, we combine sector-specific insight, unique audience data and a deep rural passion to drive real, measurable growth across the agricultural and rural sector.

As our Client Success Manager, you’ll be the client lead on several client accounts. This role is about building meaningful partnerships, managing expectations, and uncovering opportunities for growth. It’s not about managing the nuts and bolts of delivery – it’s about strategy, collaboration, and ensuring clients feel supported every step of the way.

You’ll act as the vital link between clients and our internal teams, aligning goals, fostering trust, and driving success. You will assess digital marketing activity at a high level, interpret data and campaign performance, and recommend adjustments to strategies to ensure objectives are achieved.

• Client Relationships: Build trust as the primary contact for clients, understanding their business goals, challenges, and ambitions.
• Client Relationships: Ensure client satisfaction by delivering exceptional service, clear communication, and tailored solutions.
• Client Relationships: Proactively identify growth opportunities through upselling, cross-selling, and expanding service offerings.

• Digital Marketing: Demonstrate a strong working knowledge of key digital channels, including paid media, organic social, email marketing, SEO, content marketing, marketing automation and analytics.
• Digital Marketing: Understand how different channels support distinct commercial objectives such as lead generation, brand growth, customer retention and revenue.
• Digital Marketing: Advise clients on how digital activity fits within wider business strategy, sales processes and growth plans.
• Digital Marketing: Interpret campaign performance data and assess effectiveness against agreed KPIs.
• Digital Marketing: Evaluate return on investment and guide clients towards commercially sound decisions.
• Digital Marketing: Challenge underperformance constructively and recommend strategic adjustments.
• Digital Marketing: Collaborate with internal specialists to ensure strategy aligns with delivery, without being responsible for hands‑on execution.

• Client Partnership and Strategy: Act as a trusted strategic partner, proactively reviewing campaign performance and identifying opportunities to improve results through strategic adjustments.
• Client Partnership and Strategy: Analyse data to interpret marketing outcomes, make ROI‑focused recommendations, and align efforts with client business goals.
• Client Partnership and Strategy: Identify potential bottlenecks or challenges within client‑side processes (e.g., sales pipelines) and consult clients on how to address these effectively.
• Client Partnership and Strategy: Collaborate with the marketing team to align strategic marketing insights with campaign execution, ensuring all activities support measurable outcomes.
• Client Partnership and Strategy: Communicate strategic recommendations across the team and secure buy‑in for new or adjusted approaches.
• Client Partnership and Strategy: Work closely with internal marketing teams to co‑develop and refine overarching strategies, ensuring all client activity aligns with measurable outcomes and long‑term objectives.

• Account Growth and Profitability: Manage budgets to keep accounts profitable while delivering exceptional value.
• Account Growth and Profitability: Drive contract renewals and maintain high client retention.
• Account Growth and Profitability: Track metrics of success, including client growth and satisfaction.

• Relationship Building: Proven experience engaging with key stakeholders, building trust and rapport, and effectively influencing others.
• Digital Marketing Expertise: Strong understanding of digital marketing channels and how they contribute to commercial growth. Able to interpret performance data, connect activity to ROI, and advise clients on…