IT Support Technician

IT Support Technician / 1st Line Helpdesk Evesham office based £25,000 - £27,000 per annum + Competitive Benefits, Monday - Friday, 9:00 - 5:00

Are you the person your friends and family call when their Wi‑Fi drops or their laptop freezes? Whether you are a recent IT Graduate or a self‑taught tech enthusiast looking for your first professional break, this IT Support Technician vacancy offers the perfect platform to launch your career.

We are not looking for someone to simply 'log tickets'; we want an IT Support Technician who is eager to learn how to build and maintain the systems of the future.

Forget being stuck on the phone all day. Our support is managed via email and face‑to‑face interaction. As our IT Support Assistant, you will be the hero on the ground:

• The First Contact:
  You will triage and resolve tech queries. Sometimes you will fix things remotely; other times you will head to a colleague's desk to solve the problem in person.
• Building the Tech:
  You will learn to build laptops from scratch, swap out hardware, and manage high‑spec devices.
• System Mastery:
  You will get hands‑on experience with Microsoft 365, Azure, Active Directory, and even our CRM (Dynamics).
• Your Voice Matters:
  You will join weekly project meetings. As the IT Support Technician, your ideas will be heard because if you see a process that could be improved, we want to hear about it.

• Growth is Guaranteed:
  As the company expands across Europe, your role will too. Whether you eventually want to move into Infrastructure Development, 2nd Line Support, or Service Management, they will provide the roadmap to get you there.
• Supportive Culture:
  They are ambitious and professional, but also friendly and collaborative. They look after their people which is why so many employees stay for the long term.

The company hires for attitude and train for skill. You might be an IT Graduate, or perhaps you are someone who has spent six months on a basic service desk and is ready for more responsibility.

• Excellent Communication:
  You will be talking to everyone from our warehouse team to the Managing Director. You must be approachable, professional, and patient.
• A Natural Curiosity:
  You should be someone who enjoys taking things apart to see how they work and experimenting with new software.
• A Desire to Develop:
  You do not need to know everything yet, but you must have a hunger to learn. If you have completed a basic IT course or an ITIL foundation, that would be a significant advantage.

Working for a family‑rooted business who are currently modernising our entire digital world and moving to the cloud and refreshing their infrastructure.

If you have a logical mind, a passion for problem‑solving, and a friendly approach, this IT Support Assistant role is the ideal next step for you.

Apply now for a confidential conversation.