1st Line IT Service Desk Engineer

Overview

1st Line IT Engineer – We have a fantastic opportunity for a 1st Line IT Engineer to join our innovative and rapidly growing IT team in Nottingham.

In this role you will be supporting the business by owning issues raised through the Service Desk system from issue identification to resolution.

At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to create Food to Feel Good - great quality, tasty and affordable food that people love to eat. We’re home to some of the UK’s most exciting and loved food brands, including Wall’s Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co.,

unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we’re a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products, continental meats, dips and sauces and plant-based food to the UK’s major retailers, as well as across food service. With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape the future of food for the better.

Location:

Nottingham, NG2 1LU

Hours:

Monday to Thursday 08:30 – 17:00 and Fridays 08:30-16:00

Salary: £26,500 - £27,000

• Receive and log incidents and requests using the Service Desk software.
• Diagnose IT issues, apply a 1st time fix or escalate to a resolver team.
• Communicate updates and information to the customer group as required.
• Ensure queues are managed in line with the expectations of the business and within Service Level Agreements.
• Be an active participant in Service Improvement by proactively offering suggestions to improve the customer experience.
• Log incidents with a high degree of data accuracy.
• Engage with multiple stakeholders and prioritise activity accordingly.
• Ownership of key customer issues and follow up the status of escalations on behalf of the Service Desk Manager and Customers.

• Experience in working in an IT Service Desk environment.
• Experience of acting as a Point of Contact and ownership of customer issues for service-related questions.
• Excellent verbal and written communication.
• Can demonstrate opening questioning, fault finding, critical thinking and problem-solving skills.
• Customer oriented and drive for results.
• Passion for learning to develop knowledge and technical expertise.
• IT qualification (desirable).
• Experience working in a multi-site environment (desirable).

At The Compleat Food Group, we believe our people are the heart of our success. We offer a wide range of benefits designed to support your lifestyle, wellbeing, and career growth:

• Salary Sacrifice Schemes - including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension
• 33 days’ annual leave (including bank holidays) with the option to purchase extra
• Holiday Discounts via our online retail platform
• Access to enhanced retail discounts online and in-store
• Free product handouts across our sites, so you can sample and enjoy our delicious products first hand
• EV charging points - available at selected sites

• 24/7 access to Grocery Aid for free financial, emotional, and practical support
• Physical Wellbeing Hub - free on-demand exercise classes, gym discounts
• Free diet & nutrition advice with access to thousands of healthy recipes
• Online wellbeing support - from mindfulness to lifestyle resources
• Financial wellbeing tools - including mortgage calculators, budgeting tools, and financial aid

• Access to a personalised online learning platform (LMS)
• Formal and informal training opportunities tailored to your role
• Performance Development Plans and regular Career Conversations
• Company Mentoring Scheme to support your career journey
• Recognition through Club Compleat rewards

• 2 paid volunteering days per year to give back to causes that matter to you
• Charity initiatives and fundraising events
• Team socials to connect and celebrate together
• Employee networks & support groups - including Women @ Compleat
• New…