IT Support Engineer

Nottingham – Onsite

We are recruiting a 2nd Line IT Support Engineer to support an MSP client. This is an Inside IR35 contract, primarily onsite, providing hands-on technical support.

This role is ideal for a proactive, customer-focused engineer who enjoys troubleshooting, working closely with users, and supporting core IT systems in a fast-paced environment.

• Provide 2nd line technical support to end users, both desk-side and remotely
• Diagnose and resolve hardware, software, and network issues
• Support and maintain Windows Server environments, including routine checks and basic administration
• Manage and respond to incidents, service requests, and changes via Service Now
• Troubleshoot issues related to Active Directory, user accounts, permissions, and group policies
• Install, configure, and support desktop and laptop devices, peripherals, and printers
• Assist with server, storage, and infrastructure support where required
• Perform routine maintenance tasks, updates, and system checks
• Escalate complex or unresolved issues to 3rd line engineers
• Ensure all work is documented clearly and completed in line with SLAs
• Provide clear communication and a professional level of customer service at all times

• Minimum 4 years of experience in a 2nd line IT support role
• Strong hands-on experience with Windows Server
• Good understanding of Microsoft technologies (Windows OS, Active Directory)
• 2+ years of experience working within an MSP environment
• Strong troubleshooting and problem-solving skills
• Confident in communicating with users at all levels
• Ability to work onsite and take ownership of support issues

If you’re a hands-on IT Support Engineer seeking a stable contract with consistent on-site work, we’d like to hear from you.